4 ms·
Stripe did the right thing here. They cannot be arbitrators of every little edge cases that comes up. That's not their role. Also I just wanna throw some prai
by zuzululu 5mo ago
Stripe did the right thing here.
They cannot be arbitrators of every little edge cases that comes up. That's not their role.
Also I just wanna throw some praise at Stripe Support. They have an excellent team and go above and beyond to help.
- gingerlime 5mo agoAgree on Stripe support. They're excellent. I don't think Stripe did the right thing here. They can do better to protect their own customers.
- 0123456789ABCDE 5mo agostripe serves both sides of the transactions they process, seller and buyer. if buyers were to perceive stripe as being dificult, they might churn. i certainly do this on paypal pages.
- debian3 5mo agoIf you keep doing chargeback, then churning is a good thing
- 0123456789ABCDE 5mo agoi never placed a chargeback in my life — i have requested a few refunds over the years. my paypal aversion stems from interacting with the service. ex: charges show in my CC but are not listed on paypal account
- albedoa 5mo ago> They cannot be arbitrators of every little edge cases Is this an edge case? It looks like your standard chargeback fraud accompanied by a pile of evidence. What does a common case look like in contrast? We should expect this to become even more rampant given the ease of clicking a chargeback button and the apparent lack of repercussions.
- verve_rat 5mo agoThey (Stripe) don't have to be a arbitrator of every edge case, just use the information they have that merchants want to give them and surface a risk signal back to merchants, then it can be up to the merchant what level of risk they are happy with for each customer. It doesn't seem like an unreasonable ask frankly.
- specialist 5mo agoIf not Stripe (in this case), then who's serving that role?