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They have not explained WHY their account was suspended. That's the most important part, imo. Cloud Providers don't suspend entire accounts for no reason.
by tjwebbnorfolk 5mo ago
They have not explained WHY their account was suspended. That's the most important part, imo. Cloud Providers don't suspend entire accounts for no reason.
- JCTheDenthog 5mo agoUnfortunately the cloud providers also rarely if ever tell you the reason.
- londons_explore 5mo agoMy guess would be the credit card expired.... If it were something out of Railways hands, I think they would say something like "We have not yet identified the reason for the suspension, and are awaiting a response from Google".
- coreylane 5mo agoNo one pays $2m invoices with credit cards.
- tyrshand 5mo agoit surprised me a lot when I first encountered it, but some organisations do :)
- stackskipton 5mo agoAt any company doing Enterprise work, you don't cut off someone for non payment without Account Manager doing multiple phone calls to whoever you have contact information for, emailing everyone listed on the account and whoever opened a support ticket and maybe even putting a banner in the panel with "ACCOUNT OVERDUE, CALL US TO SORT IT OUT!" Generally it takes 30 days past due and complete no contact for anyone before suspension.
- Animats 5mo agoThat was normal US B2B behavior until recently. A supplier that cut off their customers for no good reason would lose their reputation in the industry and have real problems selling. Then we got down to a very small number of major suppliers in some areas. Many have moats that deter switching. This gives the big suppliers too much power. A century ago, this happened with railroads. Which is why railroads were forced to become common carriers. They're required to transport goods for anybody who can pay. Read up on antitrust activity of a century ago. We've been here before.
- rapfaria 5mo agoNot defending them. but wouldn't it be a legal nightmare if they did?
- ProfessorZoom 5mo agoThe cloud provider in question - GCP - who also deleted a 125 billion dollar company's entire account on accident?
- linkregister 5mo agoWhat company?
- shwetanshu21 5mo agoIn May 2024, Google Cloud Platform (GCP) accidentally deleted the private cloud account and all backups belonging to UniSuper, an Australian pension fund managing over $125 billion.
- bagels 5mo agoI think that stretches what it means for a company to "be" a 125b company, but that is still awful.
- kjs3 5mo agoThey are a pension fund; they literally had/have US$125 billion dollars under management. What exactly is being stretched here? I can't for the life of me think of something that qualifies more for being a 125b company than actually having 125b in assets.
- ianburrell 5mo agoCompanies are described by revenue. UniSuper made $110 million recently. It deceptive to use the assets managed as the size since it makes it look like a much larger company. NVIDIA has revenue of $130 billion. $125 billion revenue would make it the largest company in Australia by a good amount.
- kjs3 5mo ago
- dmd 5mo ago[flagged]
- subscribed 5mo agoLOL, did you woke up from the hibernation? This is Google we're talking about. This absolutely happened many times in the past and will happen again.
- sophacles 5mo agoFTA: > Google Cloud placed Railway’s production account into a suspended status incorrectly, as part of an automated action. This action extended to many accounts within Google Cloud. As this was a platform-wide action, there was no proactive outreach to individual customers prior to the restriction. This might be 100% of what google told them.
- jimbokun 5mo agoGoogle has suspended entire accounts countless times for absolutely no reason.
- jodrellblank 5mo ago> "Cloud Providers don't suspend entire accounts for no reason." Maybe I'm getting old but here[1] is a HN comment from 17 years ago complaining about Google banning accounts "by mistake" and having no recourse but to post on HN and hope Matt Cutts sees it and helps, and saying "there are literally 1000s of such stories for many years all over the blogoshphere and forums" which is something I remember from HN of years ago. [1] https://news.ycombinator.com/item?id=791004 https://news.ycombinator.com/item?id=791004
- robotnikman 5mo agoAnd unfortunately nothing has changed since then regarding this.
- kjs3 5mo agoCloud Providers don't suspend entire accounts for no reason. Oh...my. Just starting out in the industry, are we? Those of us who have been here for a while know reality is very different than newbie hopes and dreams. Once you've been burned for the n+1 time, that optimism will fade.