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Google cloud also locked out a Korean Goverment Organization recently. The guy posted on GCP subreddit. Google really need to improve their support team. It's
by faangguyindia 5mo ago
Google cloud also locked out a Korean Goverment Organization recently. The guy posted on GCP subreddit.
Google really need to improve their support team. It's strange such a big corp can't even afford to have proper support team.
- King-Aaron 5mo ago> It's strange such a big corp can't even afford to have proper support team This seems to be by design.
- ndneighbor 5mo agoWe have a CSM, Head of Customer Support contact, and further contacts with GCP. Despite that, we still had this issue.
- danpalmer 5mo ago> It's strange such a big corp can't even afford to have proper support team Railway say they are in touch with that support team.
- shooker435 5mo agogod help them
- danpalmer 5mo agoI had good experiences with their support, and bad experiences with AWS support. tldr: YMMV.
- add-sub-mul-div 5mo agoAutomating support, automating everything is the key to their whole deal. Tech giants leapfrogged the rest of the economy by innovating a company that can scale its customers without having to scale itself proportionally.
- benwoodward 5mo agopretty sure their support team is a flaky ML model that is haplessly flagging random accounts
- choilive 5mo agoNot strange, Google has never had a proper support team unless you are an "Enterprise" level customer.
- aranelsurion 5mo ago> support team They must’ve upgraded them to Gemini 3.5 by now.