4 ms·

We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card. (BTW: you will

We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card. (BTW: you will be charged even if they ban you)

spoiler 5mo ago
The achievements of thousands of of agents vibe coding in parallel. Marvellous, simply marvellous. And the news fearmonger how AI will replace jobs. Lol
AnthropicWHAT 5mo ago
Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(
- mingus88 5mo ago
  Chargeback. Literally the purpose of it is when you were charged for a service you never received Enough chargebacks will threaten their merchant account
  - fweimer 5mo ago
    What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?
    - cpach 5mo ago
      If it was for personal use, surely there would be some kind of consumer organization or ombudsman one could contact for advice? For B2B, I guess the local chamber of commerce might be able to advice.
    - gpm 5mo ago
      The local equivalent of small claims court? Or the Sam Francisco small claims court that their terms of service seem to agree to. They don't have a leg to stand on here since the terms of service provide that they will refund you.
    - philipwhiuk 5mo ago
      Complain to your politicians for better regulation?
- dmd 5mo ago
  Anthropic does not offer support to anyone but their largest enterprise clients.
  - Steve16384 5mo ago
    Why is it that the larger the company, the less likely they'll have proper support?
    - Henchman21 5mo ago
      Because “Fuck you, thats why” Welcome to America, now gimme my money.
- Crystalin 5mo ago
  We did try to appeal. First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience. We were still banned after few days so I sent another email to ask to be unmanned. Second message: > Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals. I tried more and more but only got only replies to visit more and more links. I gave up at some point
  - kimjune01 5mo ago
    I appealed one time, took 3 weeks to get my 30 dollars back. will never deal with that again
pixl97 5mo ago
>(BTW: you will be charged even if they ban you) Lol, wtf. I'm guessing some jurisdictions would consider that theft.

We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card. (BTW: you will be charged even if they ban you)

spoiler 5mo ago

The achievements of thousands of of agents vibe coding in parallel. Marvellous, simply marvellous. And the news fearmonger how AI will replace jobs. Lol

AnthropicWHAT 5mo ago

Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(

mingus88 5mo ago
Chargeback. Literally the purpose of it is when you were charged for a service you never received Enough chargebacks will threaten their merchant account
- fweimer 5mo ago
  What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?
  - cpach 5mo ago
    If it was for personal use, surely there would be some kind of consumer organization or ombudsman one could contact for advice? For B2B, I guess the local chamber of commerce might be able to advice.
  - gpm 5mo ago
    The local equivalent of small claims court? Or the Sam Francisco small claims court that their terms of service seem to agree to. They don't have a leg to stand on here since the terms of service provide that they will refund you.
  - philipwhiuk 5mo ago
    Complain to your politicians for better regulation?
dmd 5mo ago
Anthropic does not offer support to anyone but their largest enterprise clients.
- Steve16384 5mo ago
  Why is it that the larger the company, the less likely they'll have proper support?
  - Henchman21 5mo ago
    Because “Fuck you, thats why” Welcome to America, now gimme my money.
Crystalin 5mo ago
We did try to appeal. First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience. We were still banned after few days so I sent another email to ask to be unmanned. Second message: > Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals. I tried more and more but only got only replies to visit more and more links. I gave up at some point
- kimjune01 5mo ago
  I appealed one time, took 3 weeks to get my 30 dollars back. will never deal with that again

pixl97 5mo ago

>(BTW: you will be charged even if they ban you) Lol, wtf. I'm guessing some jurisdictions would consider that theft.