4 ms·

> I tried their AI stuff on the free trial, didn't work at all, tried to cancel, can't cancel the free trial online and had to write a load of support tickets (

by rurp 6mo ago

> I tried their AI stuff on the free trial, didn't work at all, tried to cancel, can't cancel the free trial online and had to write a load of support tickets (of which the support ticket contact form bugged out multiple times). Absolutely insane that this is legal. The only reason to do this is to trick and abuse customers. It would be trivially easy to legislate away if our government cared to. Atlassian seems like a typical entrenched big company, albeit an extreme example. They make money by selling to the bosses of their users and being the default name brand for many cases. Once a company gets to a certain size and doesn't directly compete much on quality internal corruption and incompetence can run rampant.

colechristensen 6mo ago
It's explicitly not legal in California and some other places.
- pintxo 6mo ago
  Also for business customers? I would expect such regulations to only apply to b2c contexts.
  - colechristensen 6mo ago
    California's law apparently only applied to B2C, but there was an FTC rule that applied to B2B as well which has been paused by a federal appeals court while they consider if the FTC followed the law in making the rule.
HoldOnAMinute 6mo ago
>> internal corruption and incompetence can run rampant This affliction happens to almost every company, eventually. Nobody seems to have solved this.
- hungryhobbit 6mo ago
  Enshitification
- KetoManx64 6mo ago
  Steam seems to be doing pretty well after 20 years
  - autoexec 6mo ago
    Valve isn't a publicly traded company with shareholders looking to extract every possible nickel out of the company at any cost.
    - HugoTea 6mo ago
      Think we've found the solution right there
    - account42 6mo ago
      But they are not that much better. We are talking about the company that single-handedly normalized not owning your games, not to mention their contributions to microtransactions or getting children into gambling.
1minusp 6mo ago
I generally agree with this comment, but what option does a decision maker have here? (apart from similar products that probably will end up doing the same things anyway). Are there equivalent scale/functionality products that can truly serve as an option?
abustamam 6mo ago
At least for consumer products you can just issue a chargeback if the company does shitty things that prevent you from canceling. I've done that many times. And you can probably file a complaint with the FTC. I've never done that though. I'm not sure how enterprise works though.
duskdozer 6mo ago
It was attempted: https://www.ftc.gov/news-events/news/press-releases/2024/10/federal-trade-commission-announces-final-click-cancel-rule-making-it-easier-consumers-end-recurring https://www.ftc.gov/news-events/news/press-releases/2024/10/... https://www.reuters.com/business/media-telecom/ftc-hits-pause-click-cancel-rule-2025-05-09/ https://www.reuters.com/business/media-telecom/ftc-hits-paus... https://www.washingtonpost.com/business/2025/07/09/ftc-us-court-block-click-to-cancel/ https://www.washingtonpost.com/business/2025/07/09/ftc-us-co...

by rurp 6mo ago

colechristensen 6mo ago

It's explicitly not legal in California and some other places.

pintxo 6mo ago
Also for business customers? I would expect such regulations to only apply to b2c contexts.
- colechristensen 6mo ago
  California's law apparently only applied to B2C, but there was an FTC rule that applied to B2B as well which has been paused by a federal appeals court while they consider if the FTC followed the law in making the rule.

HoldOnAMinute 6mo ago

>> internal corruption and incompetence can run rampant This affliction happens to almost every company, eventually. Nobody seems to have solved this.

hungryhobbit 6mo ago
Enshitification
KetoManx64 6mo ago
Steam seems to be doing pretty well after 20 years
- autoexec 6mo ago
  Valve isn't a publicly traded company with shareholders looking to extract every possible nickel out of the company at any cost.
  - HugoTea 6mo ago
    Think we've found the solution right there
  - account42 6mo ago
    But they are not that much better. We are talking about the company that single-handedly normalized not owning your games, not to mention their contributions to microtransactions or getting children into gambling.

1minusp 6mo ago

I generally agree with this comment, but what option does a decision maker have here? (apart from similar products that probably will end up doing the same things anyway). Are there equivalent scale/functionality products that can truly serve as an option?

abustamam 6mo ago

At least for consumer products you can just issue a chargeback if the company does shitty things that prevent you from canceling. I've done that many times. And you can probably file a complaint with the FTC. I've never done that though. I'm not sure how enterprise works though.

duskdozer 6mo ago

It was attempted: https://www.ftc.gov/news-events/news/press-releases/2024/10/federal-trade-commission-announces-final-click-cancel-rule-making-it-easier-consumers-end-recurring https://www.ftc.gov/news-events/news/press-releases/2024/10/... https://www.reuters.com/business/media-telecom/ftc-hits-pause-click-cancel-rule-2025-05-09/ https://www.reuters.com/business/media-telecom/ftc-hits-paus... https://www.washingtonpost.com/business/2025/07/09/ftc-us-court-block-click-to-cancel/ https://www.washingtonpost.com/business/2025/07/09/ftc-us-co...