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Good luck. These big tech companies have no incentive to care about support or really anything that isn’t tied directly to making money. And unless you have a f
by SilverElfin 7mo ago
Good luck. These big tech companies have no incentive to care about support or really anything that isn’t tied directly to making money. And unless you have a friend there, Google staff have no incentive either. Solving this won’t help with their promotions.
- rockskon 7mo agoCynicism helps no one.
- rockskon 6mo agoI will double down on this. Cynicism is the refuge of the ignorant that wishes to take comfort in their helplessness. It isn't helpful.
- ranger_danger 7mo agoI think there are lots of people that will see this story that either work at google or know someone who does, and I bet it will lead to their issue getting fixed. The squeaky wheel gets the grease.
- throwaway27448 7mo agoIt would help if they provided literally any way for a squeaky wheel to squeak at them aside from squeaking at the employees with a modicum of dignity (if they still exist)
- snickerbockers 7mo agoBased on how much zendesk spam there is i doubt it.
- jwr 7mo ago> Google staff have no incentive either. Solving this won’t help with their promotions. I don't think people appreciate that this is really the key observation here. In large institutions, for anything significant to happen, there have to be incentives and alternatives, and these are set by management. Management in turn usually cares about their incentives, and the company overall mostly cares about the bottom line and the financial reports. As a result, this is unlikely to get addressed, unless there is significant pressure, like media coverage, people mass-resigning from Gmail, or major email servers blocking Google. But none of these are likely to happen.
- bawolff 6mo agoWell yes, you get what you pay for and if you are on the free plan don't expect much. I dont think this is limited to big tech.