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We are taking it seriously, and are continuing to investigate. We are not trusting the metrics.
by bcherny 6mo ago
We are taking it seriously, and are continuing to investigate. We are not trusting the metrics.
- Ucalegon 6mo ago[flagged]
- amirhirsch 6mo agoDude is on hacker news on a Sunday. half the GDP of the world is competing with him. What metrics would you like to see?
- Ucalegon 6mo agoAn enforceable SLA with the services that Anthropic offers rather than putting an employee to respond to things on Sunday.
- roamerz 6mo ago>> rather than putting an employee to respond to things on Sunday. Maybe just maybe they didn’t put him here, rather he just a normal guy who reads HN, who is passionate about his role, and is here on his own time.
- Ucalegon 6mo agoMaybe... maybe... maybe... none of this builds trust when there is something that does build trust; putting revenue on the line and opening yourself to legal liability. Otherwise everything is empty and meaningless, its just PR, and nothing more.
- aenis 6mo agoBoring corporate Ai will surely come, but hey, lets enjoy the wild west while it lasts. I am grateful to see Boris come here to address problems people face. I 100% sure nobody is making him - he has one of the coolest jobs in the world.
- Ucalegon 6mo ago>he has one of the coolest jobs in the world. So that means we just eject any critical thinking when it comes to companies, especially where they is no liability or obligation for them (Boris or Anthropic) to be honest. Other than 'trust'.
- phs318u 6mo agoDon’t like Anthropic? Use a competing service. At this point the sheer volume of your commentary is not particularly complimentary to your own critical thinking skills. It’s not your job to correct the internet or to convince randoms of the rightness of your position. Of all the things in the world to be pissed at so insistently, this seems to be a pretty minor one.
- otterley 6mo agoThen you should offer to pay them for one. I’m sure they’d love to hear from you, and they could probably deliver one to you for the right price. But it will be a high price.
- Ucalegon 6mo agoThey don't offer a ZDR [0] for files, even if you have a BAA or dealing with HIPAA data, no matter how much you pay them. Trust me, we have tried. [0] https://code.claude.com/docs/en/zero-data-retention https://code.claude.com/docs/en/zero-data-retention
- otterley 6mo agoI’m really confused. We were talking about SLAs, not other product features. Are you moving the goalposts?
- Ucalegon 6mo agoThere isn't an SLA nor is there any protections around file uploads to their services. Two, bad, things can be true at the same time.
- otterley 6mo agoDid you talk to them about purchasing an SLA? If so, what did they say?
- xyzzy_plugh 6mo agoI feel like you aren't really understanding what a Service-level Agreement actually is in practice. It's not a piece of paper with a specific number of nines and an associated price tag. They can be and often are very complicated documents that take multiple rounds of redlining to arrive at something both parties agree to. If zero data-retention was non-negotiable for the customer, it's totally possible that the negotiations ended there. I'm not sure what you're trying to accomplish or unearth beyond what's already been said, which certainly suffices for me.
- nl 6mo agoYou can get a SLA and ZDR by choosing one of the Claude partners (eg on Bedrock) https://platform.claude.com/docs/en/build-with-claude/api-and-data-retention https://platform.claude.com/docs/en/build-with-claude/api-an...
- nickandbro 6mo agoDang man, chill.
- Ucalegon 6mo agoMan, expecting the minimal from companies who are supposed to deliver a pro... there is no SLA for any this, so you are right. Also, why is there no SLA?
- alpha_squared 6mo agoBecause this is ultimately a beta service. The whole industry is.
- Ucalegon 6mo agoWait, where is there a 'beta' tag to something that they are charging real money for? Why is this software any different than any other software and we should completely give away our rights as a consumer to ensure what we pay for is delivered?
- otterley 6mo agoWhat right as a consumer do you have that is pertinent here, other than to have the vendor adhere to the terms of the agreement you have with them? Anthropic has many customers despite the fact that they have occasional problems. They’re not suing Anthropic because Anthropic isn’t promising in its agreement something they can’t deliver. I think you’re reading into the agreement something that isn’t there, and that’s the cause of your confusion.
- Ucalegon 6mo agoI am not reading into an agreement, I am saying there is no agreement to be found to ensure service delivery and the associated liability that would come for any SLA. Also, where is the Anthorpic SLA for Enterprise? Does it exist? Just because people pay for things doesn't mean they know or understand what they are paying for. Nor is there the legal precedence to actually understand where the rub lies or how that impacts business.
- mrcwinn 6mo agoIt's incredible that Boris is here on HN being open and sharing an issue they don't fully understand yet, and offering a possible workaround. CTFO. Thank you Boris.
- Ucalegon 6mo agoI am sorry you feel this way, but the reality of the situation is there is zero reason to trust anything Anthropic or Boris says. They have no legal liability or obligation to tell the truth, besides brand risk, which to people like you is mitigated for a single person to show up, post, and thats it.
- otterley 6mo agoWhat truth do you believe you are not being told, exactly?
- trueno 6mo agolol it is _way_ too easy for people to talk like this behind a computer screen.
- mliker 6mo agoYou should work at these companies and understand they have good intentioned employees otherwise they’d rarely pass the cultural interviews plus background checks plus backchanneling. Have a bit more faith in the employees
- gilrain 6mo ago> Have a bit more faith in the employees Have you been asleep for a decade?
- edmundsauto 6mo agoHN sometimes talks about pathological customers who will never be happy. Boris is probably the single best rep in the community, possibly ever. The way your tone and complaints come across reminds me of this. As a paying customer ($5k spend per month in my corporate job), I’d rather anthropic keep doing what they’re doing — innovating and shipping useful stuff at blinding speed — and not index on your feedback. I think the tradeoffs they would cost far outweigh the consequences.
- latexr 6mo ago> Boris is probably the single best rep in the community, possibly ever. When you say “the community”, what exactly are you referring to?
- reenorap 6mo agoThank you
- stevenae 6mo agoThe quantitative ux research team at Google was created for exactly this problem: a service which became popular before the right metrics existed, meaning metrics need to be derived first, then optimized. We would observe users (irl), read their logs, then generate experiments to improve the behavior as measured by logs, and return to see if the experiment improves irl experiences. There were not many of us and we are around :)
- ajma 6mo agoI worked with Boris in the past and in my experience, Boris cares deeply about the customer. I'd vouch that Boris really cares about the issue people are running into.
- thejazzman 6mo ago“ Hello. My name is Mr. Sirob,” https://amphetamem.es/meme/?id=the-simpsons_04_12_89×tamp=0%3A5%3A10.768&text=Hello.%0AMy+name+is+Mr.+Sirob%2C&dimensions=1440x1080&series=The+Simpsons&season=4&episodeNumber=12&episodeTitle=Marge+vs&at=%2Fthe-simpsons%2F04%2F12%2F0-5-10-768 https://amphetamem.es/meme/?id=the-simpsons_04_12_89×ta...
- dkersten 6mo ago[flagged]
- stingraycharles 6mo agoAnthropic can't win in this case. They don't use Claude Code, they get accused that they don't even trust it themselves. They use Claude Code, they get accused the code is shit because it's slop. I think dogfooding is known to be a legitimate approach here.
- visarga 6mo agoAnd they don't use our version of CC, or with our settings. They have flags for internal use only.
- blks 6mo ago[flagged]