6 ms·
I remember there was a thread some years back with an article complaining that you get emails immediately on sign up, but that it can take up to 10 days to stop
by Larrikin 6mo ago
I remember there was a thread some years back with an article complaining that you get emails immediately on sign up, but that it can take up to 10 days to stop receiving emails when you unsubscribe.
One spammer said they could use the same servers for both but when you unsubscribe you have immediately signaled that you are now losing him money. So he uses the slowest cheapest part of the stack for removal. He will never fix it and doesn't care if you get some more spam after you unsubscribe since he has done the bare minimum.
If I get a single email after I've unsubscribed I go back in my inbox and mark every single email I ever received as spam.
- achandlerwhite 6mo agoIt’s because transactional email and marketing email are two different systems.
- deleted 6mo ago[deleted]
- hsbauauvhabzb 6mo agoSounds like an engineering problem that can be solved, and, more importantly, not my fucking problem.
- nkrisc 6mo agoAs the end user: not my problem, I don’t care, I don’t need the implementation details. I only care about what I see.
- mrweasel 6mo agoThat's not really relevant here. The complaint is that you start getting promotional emails right away, meaning that adding you to a mailing list is instant, but removing you somehow takes ten days. Normally you can't unsubscribe from transactional email, as they serve to provide you with information you're legally entitled to. There might be companies that are foolish enough to use the same system for both transactional and marketing email, but normally you'd never do that, because you exactly risk having things like order confirmation, recalls, invoices and so on, be tagged as spam, if it uses the same system as the marketing emails. Frequently you can use the same provider, allowing for tracking bounce rates, open indication and so on, but even if it's within the same interface or set of APIs, the two things are kept very separate on the backend. They'd at least use different email addresses, but frequently also different domains/sub-domains. I've done both transactional and marketing emails, and I've never seen a system that could not remove a user at least within 24 hours. I can imagine one, but you're doing something very wrong at that point. Ten days is deliberate.
- EGreg 6mo agoI have done the opposite We had a million people enter their email over the last decade We haven’t messaged a single one. Now we plan to start sending out a newsletter. For many, they may have forgotten downloading the app, but they might still appreciate it. If not - they can u subscribe.
- hsbauauvhabzb 6mo agoSo you’re retrospectively assuming consent? Gross.
- htnthrow11220 6mo agoComplete assumption on your part.
- hsbauauvhabzb 6mo agoIt was a question with an assumed answer which I think is pretty likely. It wasn’t presented as fact. I think at this point it’s pretty reasonable to assume the worst of email marketers, and I don’t care if you think otherwise :)
- htnthrow11220 6mo agoSure. I took it as I think you intended - a statement of your understanding. I guess I just was irritated in, the moment as people are constantly reacting to unverified assumptions when there are many real things to react to. Apologies if I added to the pile of annoying things on the internet for you!
- hsbauauvhabzb 6mo agoYou’ve made an unverified assumption and are reacting to it.
- EGreg 6mo agoNo, the consent was given, recorded, and never acted upon. It had no expiration date. Many of those people are still using the app today.
- helsinkiandrew 6mo ago> but that it can take up to 10 days to stop receiving emails when you unsubscribe This is a really bad business practice, people will just mark your mail as spam and the likelyhood of other people seeing your mails will drop
- Maxion 6mo agoI still do not understand how marketers haven't understood that quality > quantity.
- Pay08 6mo agoBecause a lot of the time, it isn't.
- bell-cot 6mo agoInside the marketing org bubble, quantity is the "any moron could see that" metric. So anyone who wants to get ahead, inside that bubble, had better be willing to optimize it.
- drob518 6mo agoBut often $ generated by quantity > $ generated by quality. And that’s the metric everyone really cares about.
- deleted 6mo ago[deleted]
- dspillett 6mo agoThey understand. They also understand that they have little or no quality that most people actualy want and from their PoV quality > quantity > nothing.
- ferngodfather 6mo ago> If I get a single email after I've unsubscribed I go back in my inbox and mark every single email I ever received as spam. Fuck me, that is brutal and could absolutely ruin your SES complaint rate - even with the suppression filter on, as the emails are already in your inbox.
- withinboredom 6mo agoWhen I worked on a notification system that sent over a billion messages a month. We received spam complaints on emails sent 6+ years ago. No correlation, just a one-off spam complaint. I always wondered why this was happening.
- inetknght 6mo agoProbably because people like me finally had some time to go through an inbox with 20,000 unread messages. Almost anything that's been unread was either (most likely spam) or (very rarely) just simply unimportant.
- bigfishrunning 6mo agoGood. Don't send spam. If you're sending spam, then you clearly don't care about your complaint rate.
- eru 6mo ago> One spammer said they could use the same servers for both but when you unsubscribe you have immediately signaled that you are now losing him money. So he uses the slowest cheapest part of the stack for removal. Hmm, wouldn't you want to remove the money losing people as soon as possible, so you don't waste even more money on them?
- jonhohle 6mo agoDoesn’t compute. He probably meant that “customer” is not making him money, therefore not worth the time. The only reason unsubscribing works at all is probably a legal requirement.
- mathieuh 6mo agoMy phone network provider ran some "12 days of Christmas" promotion last year which entailed a spam email trying to hawk me crap I don't need every single day. When I tried to opt-out they told me it would take a month. I emailed the ICO and the network provider's complaints team and miraculously they were able to remove me from the mailing list immediately.
- atoav 6mo agoThis is when I send them a GDPR data request followed by a deletion request. If they send me spam after, I sue them with the receipts.