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> Why would anyone have an extra layer of friction too where things could go wrong It sounds like you're excusing AI, what other systems is AI not suitable for
by newsoftheday 7mo ago
> Why would anyone have an extra layer of friction too where things could go wrong
It sounds like you're excusing AI, what other systems is AI not suitable for?
- conductr 7mo agoWhen I read that sentence I thought of travel booking sites. The kind that are unavailable to help you when you arrive at a hotel that has no record of your reservation. The kind I avoid precisely because I’ve had enough problems like that where it’s not worth saving 10% and I’d rather just book direct and avoid the headaches. When the hotel, airline, car rental, etc. can’t even talk to me because of the channel I purchased from that’s a problem. So I’d expect similar issues from buying through a AI interface. Walmart will say something about “we can’t see your order details” when your delivery driver forgot the milk.