It has to work in with a bunch of organisations who are doing (or attempting to do) ITIL 4 and are fairly insistent on things like consistency across ITSM platf

It has to work in with a bunch of organisations who are doing (or attempting to do) ITIL 4 and are fairly insistent on things like consistency across ITSM platforms. The things is, you know and I know, ITIL is like sex in high school. Everyone says they're doing it loads, everyone says they know all about it, everyone says they're really good at it, but no-one is any good at it, no-one knows anything about it, and no-one is actually doing any of it at all.