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As someone who has worked in a call center, it's not just that they complain, but they complain a lot and become much more difficult to work with. A customer wh
by imzadi 7mo ago
As someone who has worked in a call center, it's not just that they complain, but they complain a lot and become much more difficult to work with. A customer who has been on hold for a long time can take twice as long to resolve because they spend so much time complaining and refusing to do what you ask them to do.
- temporallobe 7mo agoYeah it’s almost like purposely frustrating people has negative consequences, which HP completely overlooked.
- Macha 7mo agoHP didn’t care, that was a problem for the low level support staff and the customers, not whatever exec was hoping to show reduced call volumes -> reduced staffing levels -> savings.
- duskdozer 7mo agoWow, you mean to say intentionally pissing off people who are already probably pissed off makes them more difficult to work with? That doesn't sound right.