5 ms·

Elevated errors on login with Claude Code

60 points by zurfer 8mo ago

ChrisArchitect 8mo ago
More discussion: https://news.ycombinator.com/item?id=47336163 https://news.ycombinator.com/item?id=47336163
- dataviz1000 8mo ago
  I think the other thread got flagged. I tried using the Github VSCode Copilot because I have some credits. It will be better to wait for Claude Code to be fixed. In other words, Claude Code broken is still orders of magnitude better than Github VSCode Copilot.
  - ai4mathlogicrsn 8mo ago
    This says more about Microsoft’s Quality than about Anthropic’s Reliability.
  - ChrisArchitect 8mo ago
    nothing flagged about it, why would you say that?
    - deleted 8mo ago
      [deleted]
zurfer 8mo ago
this takes long enough for me to give codex a new try
- winrid 8mo ago
  seriously, it's been going on for two hours, how complicated is their auth system?
  - ta988 8mo ago
    They can't fix it if claude code isn't up, nobody understands the code anymore. /s(a little)
- yomismoaqui 8mo ago
  As a cheap user that only uses the 20$ month subscriptions I started with Claude Code as main & Codex as backup when the 5 hour quota was exhausted. Then I saw that Codex worked better for me and cancelled my Claude Code subscription. And now for my moderate use (4-5 hours a day with no parallel agents) I have enough with Codex $20 and AMP free if I want to save some weekly quota. But honestly I usually have enough usage to last the full week without using AMP.
rvz 8mo ago
"AGI" is going to make a lot of so-called senior software engineers look like interns who are unable to read or write code by hand. Having to wait for a Distinguished Engineer named "Claude" to come back from their 2 hour break to fix their issue.
mkw5053 8mo ago
I had codex read my cc chat histories and am back up and running there.
gku 8mo ago
oauth `redirect_url` points to localhost, so the login redirect hangs
- earleybird 8mo ago
  someone vibed a production push
  - xienze 8mo ago
    The definition of "works on my system."
- walls 8mo ago
  Isn't that just how oauth is done when a local app wants to be notified after login?
- xeromal 8mo ago
  oof
sveme 8mo ago
Anthropic's domain usage (there's claude.com, claude.ai, console.anthropic.com, platform.claude.com, claudecode.io forwarding to codeagents.app which errors) and authentication approach have been lacking a lot; hope this isn't a verdict on their use of agentic coding. Example: I had two orgs with similar names, one I set up myself and another my employer set up. Logged in via SSO. Once I deleted the one I created myself, I could not log in anymore with the notice that the org was scheduled for deletion. Could also not contact support as that required a login. Only when the org was deleted after a week and my employer deleted me and reinvited me I could access it again. Quite the shitshow for a company worth a couple hundred billion.
newbie578 8mo ago
Still down, looks like it will be down for the whole day. Looks like time to call it a day...
- dionian 8mo ago
  i got back in half an hour ago or so. concerning that its still happening
monkaiju 8mo ago
Guess the folks LARPing as devs will continue to be even less productive than usual today. Honestly its probably for the best that they can shove this slop into the codebase though.
- rvz 8mo ago
  It's quite amusing to see so-called "developers" waiting for their 10x engineer called "Claude" to hand hold them like interns who can't read or write any code when it goes and takes a break for 2 hours. Codex was taking a nap for 8 hours [0] recently with many of the interns here complaining that it is "down". [0] https://status.openai.com/incidents/01KK9JA8JKQKDW1W24T09NHBYH https://status.openai.com/incidents/01KK9JA8JKQKDW1W24T09NHB...
  - xienze 8mo ago
    > It's quite amusing to see so-called "developers" waiting for their 10x engineer called "Claude" to hand hold them like interns who can't read or write any code when it goes and takes a break for 2 hours. Think about it, they're being forced to read and update code, on the spot, that someone else wrote! It takes time to get up to speed.
prodigycorp 8mo ago
Can I take a moment to complain about Anthropic's insistence on using a magic email link for login in the year 2026? It's so unnecessary. Please, anthropic team. Just allow us to user username/password/2FA.
- butILoveLife 8mo ago
  I love it. I forget my passwords.
- n4r9 8mo ago
  Email link is way more convenient than a 2FA text, surely? It means you don't need to remember credentials or have your phone with you.
  - jen20 8mo ago
    But less convenient than a TOTP generator in your password app.
    - n4r9 8mo ago
      Not if you don't happen to have a device on you with that app installed.
  - hypeatei 8mo ago
    2FA != SMS codes TOTP works just fine and you can save it in a password manager if you like. Email links don't allow me to use a keyboard shortcut to login, instead I have to open a new tab and click around for a magic code/url.
  - marketneutral 8mo ago
    On iOS and macOS 2FAs are auto-populated for you, and of course also your saved login and password. You don't need to leave the page and open other applications. This is by far the most common sign-in UX. So is there some security benefit in the email link sign-in?
elliotlarson 8mo ago
I feel like this is a pretty big fumble for Anthropic. I don't mind waiting 30 minutes or so for a service that's having issues. But, around the 2 hour mark, I start researching alternatives. I think like almost every other developer I've been working on my own AI assisted project management system. It was built around Claude Code, but now I'm using my down time adding in support for Gemini and Codex.
- M4R5H4LL 8mo ago
  per ChatGPT, it becomes cost effective (against the $200/mo usage tier) to acquire an RTX 6000 Pro if heavily (+8 hrs/day) after around 2 years (at $0.20/kwh which is lower than cal residential rates). I am interested in alternatives too but I haven't found anything close to Claude Code.
KronisLV 8mo ago
I wonder where's the post mortem that goes like: "Our auth solution isn't scalable enough, so here's how we implemented a better one."
dgunay 8mo ago
It's not going to kill anyone to just switch to a different provider, even for just a few hours. Bad news for Anthropic if their users suddenly realize Claude Code isn't really that much better than the others though.
vimda 8mo ago
These reliability issues are starting to feel like a pretty big indictment of their product, which they are presumably using to write their software and build their systems. If _Anthropic_ can't make Claude build reliable systems, what hope do the rest of us have?
- gensym 8mo ago
  I've wondered the same. Back when Antrhopic seemed like a niche alternative to OpenAI, I signed up for an account. Now that my company is using it heavily, I tried to change the account owner to on of the executives, and apparently that's not possible! It's also not possible to create separate work/personal accounts unless you have two different phone numbers. There's a confusing disconnect between "we have this magic box that can write all the software we'd ever want" and their lack of basic account management functionality. (Not really. That disconnect is because of something mature software engineers have known for decades - the bottleneck has never been the code)
NiloCK 8mo ago
Moving fast, through the dark, wearing wiley coyote jet-powered roller skates, while simultaneously somehow gathering and smelling many previously undocumented specimens of rose along the way. Not too surprising that stuff is often broken. I just wish it was more often broken in my favor! (This wish is not abstract - my account had been bugged for 8 months+ to not experience any weekly usage metering. It only fixed itself a few days ago when my annual bill came through).
- embedding-shape 8mo ago
  > (This wish is not abstract - my account had been bugged for 8 months+ to not experience any weekly usage metering. It only fixed itself a few days ago when my annual bill came through). Rare self-confession so openly?
jwr 8mo ago
Can we all just stop for a moment and admire the lingo? "Elevated errors" -> translation: our stuff is totally broken Everybody started saying "elevated errors" instead of "outage", because it sounds better. It's the same thing as every aircraft problem being an "electrical issue".
palcu 8mo ago
Hey folks, I'm Palcu from the reliability engineering team at Anthropic. I just posted a small retro on the status page: > Between 14:17 and 17:11 UTC, our primary application database experienced severely degraded I/O performance following a routine maintenance operation, causing slow or failed requests on Claude.ai and preventing new or refreshed sign-ins for Claude Code and the Console. API traffic via Claude Developer Platform was unaffected. https://status.claude.com/incidents/jm3b4jjy2jrt https://status.claude.com/incidents/jm3b4jjy2jrt Sorry again, thanks for bearing with us as we're dealing with the influx of new users and scaling up all of our systems.
Steinmark 8mo ago
[dead]

60 points by zurfer 8mo ago

ChrisArchitect 8mo ago

More discussion: https://news.ycombinator.com/item?id=47336163 https://news.ycombinator.com/item?id=47336163

dataviz1000 8mo ago
I think the other thread got flagged. I tried using the Github VSCode Copilot because I have some credits. It will be better to wait for Claude Code to be fixed. In other words, Claude Code broken is still orders of magnitude better than Github VSCode Copilot.
- ai4mathlogicrsn 8mo ago
  This says more about Microsoft’s Quality than about Anthropic’s Reliability.
- ChrisArchitect 8mo ago
  nothing flagged about it, why would you say that?
  - deleted 8mo ago
    [deleted]

zurfer 8mo ago

this takes long enough for me to give codex a new try

winrid 8mo ago
seriously, it's been going on for two hours, how complicated is their auth system?
- ta988 8mo ago
  They can't fix it if claude code isn't up, nobody understands the code anymore. /s(a little)
yomismoaqui 8mo ago
As a cheap user that only uses the 20$ month subscriptions I started with Claude Code as main & Codex as backup when the 5 hour quota was exhausted. Then I saw that Codex worked better for me and cancelled my Claude Code subscription. And now for my moderate use (4-5 hours a day with no parallel agents) I have enough with Codex $20 and AMP free if I want to save some weekly quota. But honestly I usually have enough usage to last the full week without using AMP.

rvz 8mo ago

"AGI" is going to make a lot of so-called senior software engineers look like interns who are unable to read or write code by hand. Having to wait for a Distinguished Engineer named "Claude" to come back from their 2 hour break to fix their issue.

mkw5053 8mo ago

I had codex read my cc chat histories and am back up and running there.

gku 8mo ago

oauth `redirect_url` points to localhost, so the login redirect hangs

earleybird 8mo ago
someone vibed a production push
- xienze 8mo ago
  The definition of "works on my system."
walls 8mo ago
Isn't that just how oauth is done when a local app wants to be notified after login?
xeromal 8mo ago
oof

sveme 8mo ago

Anthropic's domain usage (there's claude.com, claude.ai, console.anthropic.com, platform.claude.com, claudecode.io forwarding to codeagents.app which errors) and authentication approach have been lacking a lot; hope this isn't a verdict on their use of agentic coding. Example: I had two orgs with similar names, one I set up myself and another my employer set up. Logged in via SSO. Once I deleted the one I created myself, I could not log in anymore with the notice that the org was scheduled for deletion. Could also not contact support as that required a login. Only when the org was deleted after a week and my employer deleted me and reinvited me I could access it again. Quite the shitshow for a company worth a couple hundred billion.

newbie578 8mo ago

Still down, looks like it will be down for the whole day. Looks like time to call it a day...

dionian 8mo ago
i got back in half an hour ago or so. concerning that its still happening

monkaiju 8mo ago

Guess the folks LARPing as devs will continue to be even less productive than usual today. Honestly its probably for the best that they can shove this slop into the codebase though.

rvz 8mo ago
It's quite amusing to see so-called "developers" waiting for their 10x engineer called "Claude" to hand hold them like interns who can't read or write any code when it goes and takes a break for 2 hours. Codex was taking a nap for 8 hours [0] recently with many of the interns here complaining that it is "down". [0] https://status.openai.com/incidents/01KK9JA8JKQKDW1W24T09NHBYH https://status.openai.com/incidents/01KK9JA8JKQKDW1W24T09NHB...
- xienze 8mo ago
  > It's quite amusing to see so-called "developers" waiting for their 10x engineer called "Claude" to hand hold them like interns who can't read or write any code when it goes and takes a break for 2 hours. Think about it, they're being forced to read and update code, on the spot, that someone else wrote! It takes time to get up to speed.

prodigycorp 8mo ago

Can I take a moment to complain about Anthropic's insistence on using a magic email link for login in the year 2026? It's so unnecessary. Please, anthropic team. Just allow us to user username/password/2FA.

butILoveLife 8mo ago
I love it. I forget my passwords.
n4r9 8mo ago
Email link is way more convenient than a 2FA text, surely? It means you don't need to remember credentials or have your phone with you.
- jen20 8mo ago
  But less convenient than a TOTP generator in your password app.
  - n4r9 8mo ago
    Not if you don't happen to have a device on you with that app installed.
- hypeatei 8mo ago
  2FA != SMS codes TOTP works just fine and you can save it in a password manager if you like. Email links don't allow me to use a keyboard shortcut to login, instead I have to open a new tab and click around for a magic code/url.
- marketneutral 8mo ago
  On iOS and macOS 2FAs are auto-populated for you, and of course also your saved login and password. You don't need to leave the page and open other applications. This is by far the most common sign-in UX. So is there some security benefit in the email link sign-in?

elliotlarson 8mo ago

I feel like this is a pretty big fumble for Anthropic. I don't mind waiting 30 minutes or so for a service that's having issues. But, around the 2 hour mark, I start researching alternatives. I think like almost every other developer I've been working on my own AI assisted project management system. It was built around Claude Code, but now I'm using my down time adding in support for Gemini and Codex.

M4R5H4LL 8mo ago
per ChatGPT, it becomes cost effective (against the $200/mo usage tier) to acquire an RTX 6000 Pro if heavily (+8 hrs/day) after around 2 years (at $0.20/kwh which is lower than cal residential rates). I am interested in alternatives too but I haven't found anything close to Claude Code.

KronisLV 8mo ago

I wonder where's the post mortem that goes like: "Our auth solution isn't scalable enough, so here's how we implemented a better one."

dgunay 8mo ago

It's not going to kill anyone to just switch to a different provider, even for just a few hours. Bad news for Anthropic if their users suddenly realize Claude Code isn't really that much better than the others though.

vimda 8mo ago

These reliability issues are starting to feel like a pretty big indictment of their product, which they are presumably using to write their software and build their systems. If _Anthropic_ can't make Claude build reliable systems, what hope do the rest of us have?

gensym 8mo ago
I've wondered the same. Back when Antrhopic seemed like a niche alternative to OpenAI, I signed up for an account. Now that my company is using it heavily, I tried to change the account owner to on of the executives, and apparently that's not possible! It's also not possible to create separate work/personal accounts unless you have two different phone numbers. There's a confusing disconnect between "we have this magic box that can write all the software we'd ever want" and their lack of basic account management functionality. (Not really. That disconnect is because of something mature software engineers have known for decades - the bottleneck has never been the code)

NiloCK 8mo ago

Moving fast, through the dark, wearing wiley coyote jet-powered roller skates, while simultaneously somehow gathering and smelling many previously undocumented specimens of rose along the way. Not too surprising that stuff is often broken. I just wish it was more often broken in my favor! (This wish is not abstract - my account had been bugged for 8 months+ to not experience any weekly usage metering. It only fixed itself a few days ago when my annual bill came through).

embedding-shape 8mo ago
> (This wish is not abstract - my account had been bugged for 8 months+ to not experience any weekly usage metering. It only fixed itself a few days ago when my annual bill came through). Rare self-confession so openly?

jwr 8mo ago

Can we all just stop for a moment and admire the lingo? "Elevated errors" -> translation: our stuff is totally broken Everybody started saying "elevated errors" instead of "outage", because it sounds better. It's the same thing as every aircraft problem being an "electrical issue".

palcu 8mo ago

Hey folks, I'm Palcu from the reliability engineering team at Anthropic. I just posted a small retro on the status page: > Between 14:17 and 17:11 UTC, our primary application database experienced severely degraded I/O performance following a routine maintenance operation, causing slow or failed requests on Claude.ai and preventing new or refreshed sign-ins for Claude Code and the Console. API traffic via Claude Developer Platform was unaffected. https://status.claude.com/incidents/jm3b4jjy2jrt https://status.claude.com/incidents/jm3b4jjy2jrt Sorry again, thanks for bearing with us as we're dealing with the influx of new users and scaling up all of our systems.

Steinmark 8mo ago

[dead]