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Yes. But also, lay users are not nearly as dumb/incompetent as UX designers allege when they rationalize removing features to "simplify things."
by bityard 8mo ago
Yes. But also, lay users are not nearly as dumb/incompetent as UX designers allege when they rationalize removing features to "simplify things."
- pixl97 8mo agoNot a UX designer, but having supported systems for decades I don't agree with your statement. If you got the system down to a single button that said 'Do' the user would still somehow screw it up.
- goodmythical 8mo agoIt's simple, when you really think about it. Just remove the user. All such pebkac and id-10t errors immediately resolved.
- pixl97 8mo ago>Just remove the user. Clawbot: I understand what you need, drones dispatched.
- cwillu 8mo agoAnd the correct response to this knowledge is to not try to optimize for the user that will screw anything up.
- pixl97 8mo agoThis only depends on how much money they have. If dumb users pay the most, then businesses will optimize for them.
- stuaxo 8mo agoHave worked on a help desk. Dialog boxes are close to this UI and nobody read them, come to think of it power users don't tend to either.