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The quota we needed increased far beyond the usual was the YouTube API. The startup was a media editing and publishing tool, with a feature to upload videos to

by _drg9 8mo ago

The quota we needed increased far beyond the usual was the YouTube API. The startup was a media editing and publishing tool, with a feature to upload videos to YouTube on your behalf. Uploading a video requires a ton of quota, which they gave us. Regardless, dropping all quotas to 0 effectively killed our GCP account.

deleted 8mo ago
[deleted]
vrosas 8mo ago
Interesting. I guess we’ve learned an important lesson in not building businesses around APIs that don’t have an SLA…
- _drg9 8mo ago
  That was just a feature of the product to be helpful. Not a core function at all.
  - MichaelZuo 8mo ago
    If you werent willing to pay for an SLA, and they clearly werent going to offer one to you… why is it surprising if literally no promises were made in writing? Why would they intentionally lose money on your private commercial activity without even that?
    - Dylan16807 8mo ago
      > werent willing to pay for an SLA According to who? > no promises were made in writing Most big businesses won't promise anything. That doesn't make their actions reasonable. > Why would they intentionally lose money You made this up. Also if they were losing money on some feature, they could change the quota for just that feature.
      - MichaelZuo 8mo ago
        Are you confused? Clearly I was not asking for random role play on how another HN user may answer a direct question.
        Dylan16807 8mo ago
        I'm calling out your "questions" as containing a bunch of unsupported claims about the situation on top of weird assumptions about how things have to work. It was not an answer, and your questions as written don't deserve answers.
        MichaelZuo 8mo ago
        How can your opinion even outweigh anyone else’s in the first place? From what I can see there is no possible way your opinions could have some extra weight, above and beyond the median HN user. (And in either case, you still seem confused for trying to initially hide behind some weird pretense reply)
        Dylan16807 8mo ago
        > opinion It's not an opinion-based claim. Maybe I missed something that would make me incorrect, but whether you made up details that make OP look bad is a factual matter. It's true or it isn't. Also I said nothing about my opinion "outweighing" anyone else. Where did you get that from? > hide behind some weird pretense I'm sorry if it came off that way. I wasn't going for any weird pretense, and don't think most people would read the comment that way.
        MichaelZuo 8mo ago
        > It's not an opinion-based claim. This sentence is literally an opinion. Take your nonsense elsewhere, it’s totally derailling the thread.
        8mo ago
- Dylan16807 8mo ago
  How many services have meaningful SLAs for extreme downtime? Github and (parts of) AWS will give you a small discount at 0.1% downtime, a bigger discount at 1% downtime, and AWS will refund the whole month for 5% downtime. But beyond that they don't care. If a particular customer gets no service at all then their entire $0 gets refunded and that's it.

by _drg9 8mo ago

deleted 8mo ago

[deleted]

vrosas 8mo ago

Interesting. I guess we’ve learned an important lesson in not building businesses around APIs that don’t have an SLA…

_drg9 8mo ago
That was just a feature of the product to be helpful. Not a core function at all.
- MichaelZuo 8mo ago
  If you werent willing to pay for an SLA, and they clearly werent going to offer one to you… why is it surprising if literally no promises were made in writing? Why would they intentionally lose money on your private commercial activity without even that?
  - Dylan16807 8mo ago
    > werent willing to pay for an SLA According to who? > no promises were made in writing Most big businesses won't promise anything. That doesn't make their actions reasonable. > Why would they intentionally lose money You made this up. Also if they were losing money on some feature, they could change the quota for just that feature.
    - MichaelZuo 8mo ago
      Are you confused? Clearly I was not asking for random role play on how another HN user may answer a direct question.
      - Dylan16807 8mo ago
        I'm calling out your "questions" as containing a bunch of unsupported claims about the situation on top of weird assumptions about how things have to work. It was not an answer, and your questions as written don't deserve answers.
        MichaelZuo 8mo ago
        How can your opinion even outweigh anyone else’s in the first place? From what I can see there is no possible way your opinions could have some extra weight, above and beyond the median HN user. (And in either case, you still seem confused for trying to initially hide behind some weird pretense reply)
        Dylan16807 8mo ago
        > opinion It's not an opinion-based claim. Maybe I missed something that would make me incorrect, but whether you made up details that make OP look bad is a factual matter. It's true or it isn't. Also I said nothing about my opinion "outweighing" anyone else. Where did you get that from? > hide behind some weird pretense I'm sorry if it came off that way. I wasn't going for any weird pretense, and don't think most people would read the comment that way.
        MichaelZuo 8mo ago
        > It's not an opinion-based claim. This sentence is literally an opinion. Take your nonsense elsewhere, it’s totally derailling the thread.
        8mo ago
Dylan16807 8mo ago
How many services have meaningful SLAs for extreme downtime? Github and (parts of) AWS will give you a small discount at 0.1% downtime, a bigger discount at 1% downtime, and AWS will refund the whole month for 5% downtime. But beyond that they don't care. If a particular customer gets no service at all then their entire $0 gets refunded and that's it.