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Speaking from experience the support is mostly automated it seems and it takes 2 weeks to reach a real human (could be more now). Vast majority of reddit thread
by falloutx 9mo ago
Speaking from experience the support is mostly automated it seems and it takes 2 weeks to reach a real human (could be more now). Vast majority of reddit threads also say similar timelines.
- scottyah 9mo agoMany devs and PMs are very receptive on X
- deanc 9mo agoTried two so far, and now given up. I mean it's not always their responsibility to respond to everyone's gripes and unfortunately this is a legal issue so it's probably not wise for them to comment although getting an official response to this would be nice.
- Aeolun 9mo agoFor Claude? I just don’t have that experience. I talk to the stupid AI for a bit, get nothing helpful, and more or less half a day later some human jumps in to tell me that I’ve already tried everything possible. But it’s a human? Support seems responsive, just not very helpful.