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Your terms for Claude Max point to the consumer ToS. This ToS states it cannot be used for commercial purposes. Why is this? Why are you marketing a product cle

by deanc 9mo ago

Your terms for Claude Max point to the consumer ToS. This ToS states it cannot be used for commercial purposes. Why is this? Why are you marketing a product clearly for business use and then have terms that strictly forbid it. I’ve been trying to reach a human at Anthropic for a week now to clarify this on behalf of our company but can’t get past your AI support.

deleted 9mo ago
[deleted]
concinds 9mo ago
> Why are you marketing a product clearly for business use Huh? Their "individual" plans are clearly for personal use.
- deanc 9mo ago
  Is that why you can enter a business id on the payment form? Just read the marketing page [0]. The whole thing is aimed at people running a business or operating within one. [0] https://claude.com/pricing/max https://claude.com/pricing/max
  - concinds 9mo ago
    I hadn't seen that page, only the main pricing page, so I take it back.
  - deleted 9mo ago
    [deleted]
- michaelt 9mo ago
  Are we or are we not in a thread entitled "Cowork: Claude Code for the rest of your work" ? :)
  - scubbo 9mo ago
    tbf, individuals do work that is not their employment (I was actually _more_ excited about this for my personal TODO lists than for my Real Adult Job, for which things like Linear already exist) - but I take your point.
- andyferris 9mo ago
  The organization plans don't work for very small organizations, for one (minimum 5 seats). Any solopreneur or tiny startup has to use individual plans.
falloutx 9mo ago
Speaking from experience the support is mostly automated it seems and it takes 2 weeks to reach a real human (could be more now). Vast majority of reddit threads also say similar timelines.
- scottyah 9mo ago
  Many devs and PMs are very receptive on X
  - deanc 9mo ago
    Tried two so far, and now given up. I mean it's not always their responsibility to respond to everyone's gripes and unfortunately this is a legal issue so it's probably not wise for them to comment although getting an official response to this would be nice.
- Aeolun 9mo ago
  For Claude? I just don’t have that experience. I talk to the stupid AI for a bit, get nothing helpful, and more or less half a day later some human jumps in to tell me that I’ve already tried everything possible. But it’s a human? Support seems responsive, just not very helpful.
jszymborski 9mo ago
> I’ve been trying to reach a human at Anthropic... This is a bit of an ironic phrase.
- flakeoil 9mo ago
  It's even more ironic that the AI support cannot answer it.
yencabulator 9mo ago
> [consumer] ToS states it cannot be used for commercial purposes Where? I searched https://www.anthropic.com/legal/consumer-terms https://www.anthropic.com/legal/consumer-terms for commercial and the only thing I can see is > Evaluation and Additional Services. In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality. Use of our Services for evaluation purposes are for your personal, non-commercial use only. All that says to me is don't abuse free trials for commercial use.
- deanc 9mo ago
  The terms in Europe are different: > These Terms apply to you if you are a consumer who is resident in the European Economic Area or Switzerland. You are a consumer if you are acting wholly or mainly outside your trade, business, craft or profession in using our Services. > Non-commercial use only. You agree that you will not use our Services for any commercial or business purposes

by deanc 9mo ago

deleted 9mo ago

[deleted]

concinds 9mo ago

> Why are you marketing a product clearly for business use Huh? Their "individual" plans are clearly for personal use.

deanc 9mo ago
Is that why you can enter a business id on the payment form? Just read the marketing page [0]. The whole thing is aimed at people running a business or operating within one. [0] https://claude.com/pricing/max https://claude.com/pricing/max
- concinds 9mo ago
  I hadn't seen that page, only the main pricing page, so I take it back.
- deleted 9mo ago
  [deleted]
michaelt 9mo ago
Are we or are we not in a thread entitled "Cowork: Claude Code for the rest of your work" ? :)
- scubbo 9mo ago
  tbf, individuals do work that is not their employment (I was actually _more_ excited about this for my personal TODO lists than for my Real Adult Job, for which things like Linear already exist) - but I take your point.
andyferris 9mo ago
The organization plans don't work for very small organizations, for one (minimum 5 seats). Any solopreneur or tiny startup has to use individual plans.

falloutx 9mo ago

Speaking from experience the support is mostly automated it seems and it takes 2 weeks to reach a real human (could be more now). Vast majority of reddit threads also say similar timelines.

scottyah 9mo ago
Many devs and PMs are very receptive on X
- deanc 9mo ago
  Tried two so far, and now given up. I mean it's not always their responsibility to respond to everyone's gripes and unfortunately this is a legal issue so it's probably not wise for them to comment although getting an official response to this would be nice.
Aeolun 9mo ago
For Claude? I just don’t have that experience. I talk to the stupid AI for a bit, get nothing helpful, and more or less half a day later some human jumps in to tell me that I’ve already tried everything possible. But it’s a human? Support seems responsive, just not very helpful.

jszymborski 9mo ago

> I’ve been trying to reach a human at Anthropic... This is a bit of an ironic phrase.

flakeoil 9mo ago
It's even more ironic that the AI support cannot answer it.

yencabulator 9mo ago

> [consumer] ToS states it cannot be used for commercial purposes Where? I searched https://www.anthropic.com/legal/consumer-terms https://www.anthropic.com/legal/consumer-terms for commercial and the only thing I can see is > Evaluation and Additional Services. In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality. Use of our Services for evaluation purposes are for your personal, non-commercial use only. All that says to me is don't abuse free trials for commercial use.

deanc 9mo ago
The terms in Europe are different: > These Terms apply to you if you are a consumer who is resident in the European Economic Area or Switzerland. You are a consumer if you are acting wholly or mainly outside your trade, business, craft or profession in using our Services. > Non-commercial use only. You agree that you will not use our Services for any commercial or business purposes