Don't forget the rude, entitled, and aggressive, they are legion. It's simply a great idea. The mindset should be 'understand what's happening', not 'this is t

Don't forget the rude, entitled, and aggressive, they are legion. It's simply a great idea. The mindset should be 'understand what's happening', not 'this is the software's fault'. The discussion area also serves as a convenient explanation/exploration of the surrounding issues that is easy to find. It reduces the maintainer's workload and should be the default.