I work in a big company where everyone knows how to "accept criticism". What they don't know is how to fix the problems. The company here had a tweetfest, then

I work in a big company where everyone knows how to "accept criticism". What they don't know is how to fix the problems. The company here had a tweetfest, then a blogfest, then an apology fest. Did they even consider sitting down with a glass and looking at the product?