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What’s the latest on this from the OP? Did Tim Cook’s team respond? We live a dystopian world where a trillion dollar company can’t fix the account. Worse than

by iJohnDoe 10mo ago

What’s the latest on this from the OP? Did Tim Cook’s team respond? We live a dystopian world where a trillion dollar company can’t fix the account. Worse than that, out of their several hundred thousand employees, not a single one is capable or willing to fix it. Speaks volumes about our species in general and where we are headed. When the executives go on their spiritual retreats or their boondoggle get togethers to talk about company values to the employees; it would all seem so pointless and hypocritical when they can’t fix situations like this.

add-sub-mul-div 10mo ago
Not having to provide customer service is part of the magic that allows these tech companies to get to this size in the first place. Customer service doesn't scale.
- deleted 10mo ago
  [deleted]
- Ferret7446 10mo ago
  The irony is that Apple's selling point (as far as I know) is good customer support. e.g. with Google at least you know you aren't getting any support
  - steve_adams_86 10mo ago
    My experience with Apple's support is abysmal. They left me without a working product for something like 6 months despite the product being faulty (bricked Studio Display). Years prior to that I had issues with a MacBook Pro. That also took way too long to repair (6 weeks), and I was treated as though I broke it rather than the hardware failed due to manufacturing defects. Very much a 'guilty until proven innocent' customer support experience. I hope that's not the typical experience, but it's certainly mine.
  - ssl-3 10mo ago
    Oh, nonsense. I filed a bug report about an issue in Google Maps once; this had to have been around 2006. A little over a decade after that, they emailed me and let me know that they'd fixed it. That's support -- right? (Right?) :)
paranoidrobot 10mo ago
> What’s the latest on this from the OP? Did Tim Cook’s team respond? From their bsky account, maybe. [1] https://bsky.app/profile/hey.paris/post/3ma3of537kk2d https://bsky.app/profile/hey.paris/post/3ma3of537kk2d
- hurfdurf 10mo ago
  So just another case of getting proper support only if you make a big enough splash on social media and news outlets.

add-sub-mul-div 10mo ago

Not having to provide customer service is part of the magic that allows these tech companies to get to this size in the first place. Customer service doesn't scale.

deleted 10mo ago
[deleted]
Ferret7446 10mo ago
The irony is that Apple's selling point (as far as I know) is good customer support. e.g. with Google at least you know you aren't getting any support
- steve_adams_86 10mo ago
  My experience with Apple's support is abysmal. They left me without a working product for something like 6 months despite the product being faulty (bricked Studio Display). Years prior to that I had issues with a MacBook Pro. That also took way too long to repair (6 weeks), and I was treated as though I broke it rather than the hardware failed due to manufacturing defects. Very much a 'guilty until proven innocent' customer support experience. I hope that's not the typical experience, but it's certainly mine.
- ssl-3 10mo ago
  Oh, nonsense. I filed a bug report about an issue in Google Maps once; this had to have been around 2006. A little over a decade after that, they emailed me and let me know that they'd fixed it. That's support -- right? (Right?) :)

paranoidrobot 10mo ago

> What’s the latest on this from the OP? Did Tim Cook’s team respond? From their bsky account, maybe. [1] https://bsky.app/profile/hey.paris/post/3ma3of537kk2d https://bsky.app/profile/hey.paris/post/3ma3of537kk2d

hurfdurf 10mo ago
So just another case of getting proper support only if you make a big enough splash on social media and news outlets.