This is why I go straight to legal for some things. By letter (the kind with a stamp). As it could be service or real legal stuff, it tends to get read by some

This is why I go straight to legal for some things. By letter (the kind with a stamp). As it could be service or real legal stuff, it tends to get read by someone literate and able to take action. Had to do that with a bank that refused to talk to me (I hit some kind of identify verification quagmire), but they quickly got someone able to call me and close it on the spot.