customers pay for the service, not the method-by-which-the-service-is-provided. If they explicitly sold it as a service without a human in the loop, then I thin

customers pay for the service, not the method-by-which-the-service-is-provided. If they explicitly sold it as a service without a human in the loop, then I think that's bad. If they just sold transcription..... then this is transcription.