4 ms·

Why wouldn't they just let people finish out their stay? Sending an email to people saying you need to leave by noon seems crazy.

jahnu 11mo ago
Legal requirements to provide food, services, security that suppliers will no longer provide. Not to mention staff.
- Waterluvian 11mo ago
  Also insurance, maybe?
- fukka42 11mo ago
  [flagged]
  - nradov 11mo ago
    In most cases hotel guests aren't prepaid. There will usually be a credit card hold but the guest hasn't actually paid yet. Innkeepers generally have the legal right to refuse service for (almost) any reason and simply not charge the guest for any additional nights.
  - colonwqbang 11mo ago
    The company is bankrupt. It means they can't/won't/didn't honour their promises.
  - JumpCrisscross 11mo ago
    > What about their legal requirement to deliver what was paid for? The guests don't have a contract with the hotel operator. Only with Sonder. The guests should have claims on Sonder. But it's bankrupt, so YMMV.
pessimizer 11mo ago
The "hotel" they booked with has ceased to exist. They're just creditors now.
Ninjak8051 11mo ago
Let's say you own and operate a small independent hotel, some techies from San Francisco offer to perma-book every room for the next three years solid for some fraction of your normal room rate. You keep operating your hotel, the techies send you regular guests (and handle all payments), and at the end of the month you get the same guaranteed income whether business was bad or good. All goes well for a while but the techies start slipping on payments. First it's a few days, but sometimes they miss by a few weeks, so you schedule a call with the VP to straighten things out. Eventually they get a few months behind, you're fed up and demand immediate payment or you will stop lodging their guests (who have paid the techies, but somehow the money has not made it to you). CEO calls to straighten things out, promises to wire the money by Friday, just please please please don't evict any guests. You agree, but Friday comes and goes with crickets, and on Saturday morning you kick everyone out.
- fukka42 11mo ago
  [flagged]
  - wbl 11mo ago
    What reputation? These people don't know you.
    - fukka42 11mo ago
      Everyone knows Marriott.
  - Ninjak8051 11mo ago
    The techies are insolvent but not yet bankrupt. They have been running their business off accounts receivable (which rightfully belong to you) for months. There is no way to work things out, the money isn't there. You have been hosting their guests and you will get back pennies on the dollars you are owed, years later. Time to pull the plug.
  - michaelt 11mo ago
    If you've had Silicon Valley techies book all your rooms for several years, and it's their logo on the side of the building, and all your customers have booked with them? You don't have a reputation.
roncesvalles 11mo ago
It has happened multiple times that when an airline goes bankrupt, passengers at a layover become stranded at the layover. Some businesses go out of business very abruptly.

jahnu 11mo ago

Legal requirements to provide food, services, security that suppliers will no longer provide. Not to mention staff.

Waterluvian 11mo ago
Also insurance, maybe?
fukka42 11mo ago
[flagged]
- nradov 11mo ago
  In most cases hotel guests aren't prepaid. There will usually be a credit card hold but the guest hasn't actually paid yet. Innkeepers generally have the legal right to refuse service for (almost) any reason and simply not charge the guest for any additional nights.
- colonwqbang 11mo ago
  The company is bankrupt. It means they can't/won't/didn't honour their promises.
- JumpCrisscross 11mo ago
  > What about their legal requirement to deliver what was paid for? The guests don't have a contract with the hotel operator. Only with Sonder. The guests should have claims on Sonder. But it's bankrupt, so YMMV.

pessimizer 11mo ago

The "hotel" they booked with has ceased to exist. They're just creditors now.

Ninjak8051 11mo ago

Let's say you own and operate a small independent hotel, some techies from San Francisco offer to perma-book every room for the next three years solid for some fraction of your normal room rate. You keep operating your hotel, the techies send you regular guests (and handle all payments), and at the end of the month you get the same guaranteed income whether business was bad or good. All goes well for a while but the techies start slipping on payments. First it's a few days, but sometimes they miss by a few weeks, so you schedule a call with the VP to straighten things out. Eventually they get a few months behind, you're fed up and demand immediate payment or you will stop lodging their guests (who have paid the techies, but somehow the money has not made it to you). CEO calls to straighten things out, promises to wire the money by Friday, just please please please don't evict any guests. You agree, but Friday comes and goes with crickets, and on Saturday morning you kick everyone out.

fukka42 11mo ago
[flagged]
- wbl 11mo ago
  What reputation? These people don't know you.
  - fukka42 11mo ago
    Everyone knows Marriott.
- Ninjak8051 11mo ago
  The techies are insolvent but not yet bankrupt. They have been running their business off accounts receivable (which rightfully belong to you) for months. There is no way to work things out, the money isn't there. You have been hosting their guests and you will get back pennies on the dollars you are owed, years later. Time to pull the plug.
- michaelt 11mo ago
  If you've had Silicon Valley techies book all your rooms for several years, and it's their logo on the side of the building, and all your customers have booked with them? You don't have a reputation.

roncesvalles 11mo ago

It has happened multiple times that when an airline goes bankrupt, passengers at a layover become stranded at the layover. Some businesses go out of business very abruptly.