Yup, you get it. I wonder if cultural differences might play a role. I'm not from the USA, maybe this way of communicating is perfectly normal there and the re

Yup, you get it. I wonder if cultural differences might play a role. I'm not from the USA, maybe this way of communicating is perfectly normal there and the rest of the word is just utterly baffled by it? Where I'm from this is how someone who has no respect for you deals with an inconvenience. Acknowledge no wrongdoing, make the situation about emotions rather than actions (sorry you feel this way), shift the conversation from a public space to a private space with no records.