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What do you do with the Brilliant Jerk?
- debacle 14y agoThis is a very feel-good article, but the reality is that it's very likely that if you're working at a startup that's going to succeed, the boss himself is a "brilliant jerk." The world needs brilliant jerks. They get things done, partially because they're brilliant but also sometimes because they're jerks.
- Wistar 14y agoThe world needs brilliant jerks but perhaps at the helm of their own company.
- 0003 14y agoYes. How is the Brilliant Jerk doctor who has "spent the next couple of years attacking the company from every conceivable angle: poaching employees, helping competitors and starting legal battles" company doing versus his old company?
- noonespecial 14y agoThis is dangerous advice. Brilliant people work for your startup for less than they could make at bigcorp because they believe in the vision. If you show them the door as soon as you get what you want out of them, you're in for a world of hurt. This seems to be exactly what happened to the OP. The superstar spent years after poaching employees and starting trouble.
- woodchuck64 14y agoHe says the Brilliant Jerk quit and then spent years poaching employees and starting trouble. Working on an amicable parting well before that is the OP's advice.
- rhizome 14y agoAs long as any failure to engineer an amiable parting is blamed on the "jerk."
- beezee 14y agobest point i've seen yet- if he's poaching employees means they were poachable, and you can't poach a happy employee
- malvosenior 14y agoSo because this guy can't manage high-end talent, his answer is to fire any high-end talent that somehow makes it through the door. Great advice :/ I've mentioned it previously here (http://news.ycombinator.com/item?id=4503224 http://news.ycombinator.com/item?id=4503224) but this is a classic example of management ineptitude and ego passing up opportunities because it's "hard" to be challenged by someone more intelligent than yourself.
- seivan 14y agoGreat read, thanks!
- batgaijin 14y agoWhere does this attitude come from? It's like saying "Well, I could hire someone with a power-tool to fix up my house, but I don't know how those fancy machines work. I know! I'll hire that old carpenter down the street and watch him work over his shoulder!"
- ajross 14y agoIt comes from the fact that the power tool user won't just fix your house, she'll also yell at you about how the design is bad and you need to be doing these other six things to fix it. The carpenter will just shut up and do his job. So if you're someone who wants to plan your own house (and especially if you're someone who feels like you need "authority" to do it) you have a built-in incentive to ban power tools from the workplace.
- bjourne 14y agoHow would you feel if someone was doing a 10x better job than you? That's the difference between a brilliant engineer and an average one. It doesn't matter if the guy is the nicest person on earth, people will feel threatened by that kind of skill. I don't know how to deal with that situation, the normal human response seem to be to ostracize outliers which an extremely talented developer is.
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- kstenerud 14y agoSpot on. Passion is great, and a necessary ingredient to get a start-up off the ground, but even if someone produces double the value of anyone else at the company, it's still a net loss if he's demoralizing the team.
- rhizome 14y agoYou quantify every facet but the last. How are you measuring "demoralization," and at what multiple of value does the net loss even out? In other words, show your work.
- perlpimp 14y agothat is the trouble brilliant jerks produce 100 to 1000 times the value. what they create will pay in long term.
- mdkess 14y agoThe nail that sticks out gets the hammer. Brilliant management strategy.
- indiecore 14y agoSuck them dry then kick them out. Brilliant management.
- option_greek 14y ago"The likes of Bill Gates, Steve Jobs and Roger Ailes have had no problem showing Brilliant Jerks the door, and all built world-class brands faster and better than the rest of us." It might be true but there was a period when SJ himself was a brilliant jerk. I don't think firing him did any good to apple.
- debacle 14y agoBill Gates, too, was a brilliant jerk, and probably in a bigger if different way than Jobs.
- calinet6 14y agoCould it be that people are complex? That they are more than a two word label? What a conclusion that would be.
- option_greek 14y agoYup, from most accounts. Overall this is nice article on how to mismanage talent and turn innovative companies into dinosaurs.
- qdog 14y agoI think Gates owned too much of the company, this guy is talking about hires it sounds like.
- tisme 14y ago> I don't think firing him did any good to apple. By a roundabout way, it did! If Jobs had not been fired from apple he would not have learned a whole slew of valuable lessons which he applied upon his return.
- egiva 14y agoI was thinking the same thing - today's Brilliant Jerk is tomorrow's visionary - just look at Steve Jobs as a good example. People also adapt and change over time, so that's important to take into account. I think the comments here all show that this brilliant jerk phenomenon is an oversimplification of something we've all experienced at work.
- nnq 14y agoOr take it this way: the "brilliant jerk"'s vision was no longer the same as the "boss"'s vision for where the company should be going (and bien sur, the other employees sheepishly followed the "boss"'s vision). Just don't call someone a jerk if your vision (shared by the heard of sheep you control) is not the same as your vision the team's vision! Some very smart people are "lone wolves" and they should be respected for what they are, not called jerks because they scare/disturb your other faithful "sheeployees".
- j_baker 14y agoThe problem is this: it's incredibly difficult to distinguish a brilliant person who lacks people skills from a jerk who convinces people they're brilliant. The doctor in the author's story sounds like the latter. The key clue: the doctor always worked for people on holidays and weekends. I find that jerks are generally very good at looking much busier than they actually are, and this is a very good way to do that.
- joezydeco 14y agoThe article says he offered first to work on holidays. I'd like to believe sick people don't take holidays off and doctors would probably be pretty busy on these days, just like any other. Maybe the Jerk doctor in this article is fed up with stepping in and working extra to keep the business working and the reciprocity has dried up.
- j_baker 14y agoYup. This was why I said it's difficult to distinguish a brilliant person who has little people skills from a jerk who's good at convincing others they're brilliant. And you're certainly correct to point out that this doctor could have been nothing more than a management scapegoat. I've seen that and lived it. At the same time, I've seen people convince others that they're doing the business a favor by hoarding all the work, working long hours, taking credit for others' work, and building up systems that require their knowledge to operate. This is all well and good in a startup where you have few people, but it's murder any time you go beyond that.
- loumf 14y agoDouble the revenue of others and top revenue producer shows some talent that is useful to the business. Also, leveraged himself with spreading training.
- kimmel 14y agoHere is an accurate tl;dr of this article: "I am too stupid to manage employees smarter than me so I label them and get rid of them. I am always correct and everyone else is wrong and this has nothing to do with me being the boss." Also that line about Gates and Jobs is just there so the author can try and draw a parallel to them and thus inflate their position and validate their actions.
- flatline3 14y agoThis is the kind of argument that you see from "stage 2" or "stage 3" management teams installed at a startup. These are the people brought on when the investors or CEO decide (mistakenly) that they now need "real" management, and then proceed to hire the worst possible kind. This kind of management strives to guide the now-profitable and low-risk venture towards a state of permanent mediocrity; the remaining smart, stellar people merely stand in the way. The new management's desire is to secure their position in the organization by instituting policies that require that information and knowledge flow through them, amassing a greater base of direct and indirect reports, and redefining their internal metrics of "success" in a way that's genuinely divorced from external reality. The Brilliant Jerk in this situation should be promoted, the new management should never have been hired.
- joezydeco 14y agoFunny thing. I'm in this very exact situation and, indeed, I feel like the Brilliant Jerk these days. We recently made our B-series round. The CEO and CFO have been in closed door meetings for months, leaving us adrift. The VC firm has installed people on the board and in the office, so they need attention. The people around here that put in the late nights and hair-tearing conference calls are pretty much being ignored. Communication has fallen off a cliff. But hey, we're a Real Company now! Good thing I'm turning in my notice next week.
- calinet6 14y agoPigeon-holing people is a great way to make them into lesser human beings, and companies into the insensitive bureaucracies that good talent loves to avoid. Talk to the person for pete's sake. If they're underperforming or their net contribution to the company (via culture or performance) is negative, then work with them to improve or work with them to change jobs. Maybe they need a different position. Maybe they need to leave and start their own company. But if you label them, put them down, and attempt to deal with them "as a problem" rather than as a human being, then yes, you will have problems. This is just an example of inept management of talent, nothing more. I encourage everyone to disregard this article except as a case study in how not to manage people, and try to do better.
- calinet6 14y agoI'm going to reply to myself with a counter-argument. I just remembered the "No Asshole Rule," which is a great book with similar themes. I think there's a difference between someone who is simply an asshole, and someone who is tenacious and sometimes a jerk to management (which the OP article seems to show) and disagrees openly. The latter might be an asset, the former is almost always a net negative. The point is, you have to evaluate these situations on their merits. If someone really is dividing the company and producing a negative effect, then obviously you need to deal with that in some way. But if they're not destroying the culture (indeed most are adding to it in some way if they care about the company and work hard), then it's not a cut-and-dry decision. However, the No Asshole Rule makes some very good points along these lines, so perhaps there is merit to the idea of avoiding jerks at any costs from the beginning.
- zdw 14y agoReminds me of this: http://bhorowitz.com/2011/01/04/when-smart-people-are-bad-employees/ http://bhorowitz.com/2011/01/04/when-smart-people-are-bad-em... The solution - if it's worth it, personally mitigate their bad behavior. If you can't make them a net positive, drop them.
- danielweber 14y agoI watched a manager try (almost) his hardest to mitigate an asshole employee. The employee insisted on being an asshole and used the mitigation as an excuse to be even more of an asshole. I say "almost" above because the manager should have fired his ass. He didn't because he was a personal friend that he personally brought into the company, which was another failing.
- blhack 14y agoCovering for people on holidays? What an JERK! Bringing in the most revenue and publishing the most? PSH! What a totally useless bit of dead weight! Oh, and the other people in the group respect this guy? What are they idiots? Don't they know they should be respecting me? /s edit: ya know, reading this and some other things about how "smart people" are so bad at communicating, except to other "smart people" makes we wonder what the managers are actually doing. Clearly the can't actually manage the talent, they can't even figure out how to talk to them. You see that's you're job, managers, managing the talent. If you can't handle that thing that is right there in your title, then what the hell are you doing here? You're not fit for the job. To me the answer seems obvious: flatten out your org, put "smart people" at the top, and ditch the guy whose response to acquiring talent is to fire them. He's the weak link.
- stephengillie 14y ago"You know that guy who's been here from the beginning, he's mentored most of us and covered 75% of the sick days and holidays and outages since we started?" "Yea, what about him?" "I fired him cuz I didn't like his attitude anymore. We're a growing company and we can't have jerks like that on the team." "What took you so long?" That is NOT the kind of company I want to work for.
- jakejake 14y agoI've worked with some "brilliant jerks" before. But they were never the type to cover on holidays, bring in the most revenue, etc. The brilliant jerks I knew tended to be selfish and negative. Perhaps he didn't share the company vision, but this guy didn't sound like a jerk (well, until he started suing the company after he left). I will say that the true jerks have a way of worming their way into the company. For example they'll do a lot of work with the goal of making sure they're the only one who understands some certain process. Then they horde knowledge and never want anyone else in there or any documentation to exist. The team is afraid to fire them because nobody knows or has the time to learn that part of the system.
- rhizome 14y agoMortgage-driven development is distinct from "brilliant jerk." http://codemanship.co.uk/parlezuml/blog/?postid=147 http://codemanship.co.uk/parlezuml/blog/?postid=147
- wissler 14y agoNice way to get rid of honest and insightful employees. "He who dares not offend cannot be honest."--Thomas Paine
- NelsonMinar 14y agoI figured the Hacker News crowd would hate this article but I thought it was well written and worth posting. I've been a bit of the Brilliant Jerk myself in jobs and I've also been a manager at places with a Brilliant Jerk problem. I've personally seen how the rest of a group can do much better if you remove someone causing problems. Sometimes you find the other non-jerks are brilliant too, they just need the room to shine. The key takeaway for me from this article is that startup employee culture is as important as technical ability. It's a scaling challenge; if you need to go from 3 people to 20+ and one of those earliest people is poisoning the culture you have a real problem. Hopefully good management can address that problem without going so far as firing someone. But sometimes the solution is to get rid of a jerk, no matter how brilliant they are.
- strlen 14y agoI think the article uses the term "Brilliant Jerk" to describe someone who is technically brilliant but not politically apt or motivated by money ("brilliant businessmen"). That's not what I (and probably you) mean by the term. Managers that view allowing employees to work from home or giving them challenging technical work as "coddling" are the real jerks in my opinion (albeit not brilliant ones). The article could be right if it spoke about genuine "brilliant jerks". Companies I've worked have passed on candidates who aced the technical interview but then proceeded to yell at at interviewers when there was a disagreement or make sexist remarks (duh on the latter point). I am not saying it doesn't happen, I've yet to encounter any existing employees who were truly brilliant jerks: I've encountered brilliant engineers who had trouble related and showed impatience with average (that is average compared to other engineers within the company) engineers, but none were worth firing. They also had a particular eye for under-appreciated talent and would often spot and mentor employees with high potential, but who had underperformed (compared to their potential that is -- they may have still done well in a stack ranking, but they had the potential to contribute a lot more) whether due to lack of focus, lack of self discipline, or plain inexperience (almost always a lack of debugging skills). I have also encountered employees who were jerks, were technically good (but never true outliers) but were political and were more interested in growing their power rather than technical excellence. They would be worth firing, but the problem is jerks follow a "kiss up, kick down" pattern: traditional ("micro-") managers love them and give them free reign to bully other employees (including the technically brilliant but less socially and politically apt individual contributors). No solution is going to be perfect -- and I am not nearly experienced enough to speak from anything but gut feel -- but what seems to work (and have created engineerings organizations where I enjoy/have enjoyed working) is: 1) Filter out jerks, ladder climbers (those more motivated by status and money than by impact, learning, or solving hard problems) as a part of the hiring process (which includes -- but is not limited to -- the interview process). 2) Take extra-ordinary steps to reduce company politics. This is easier said than done: good[1] startups avoid that because everyone is aligned to the same goal, the trick is maintaining that kind of an alignment as the companies grows. I am currently reaping the fruits of such an atmosphere, but I am still learning and trying to understand how this is accomplished. [1] There are just as many terrible startups as there are amazing ones -- and there is less of a thing such as "an average startup". Quality (in terms of "place to work") follows an inverted Bell Curve. I have heard (but fortunately haven't experienced firsthand) my share of horror stories of small startups that are far more political at 20 people than Google was at 20,000 people. Naturally, the earlier the stage, the greater the variance.
- macchina 14y agoSeems to me that this quote applies: "If everyone is thinking alike, then somebody isn't thinking."
- doktrin 14y agoI am uncomfortable with the advice being doled out here. In all cases mentioned, the "brilliant jerks" were clearly invaluable to the venture. In both cases they would literally not have gotten past the early startup stage without them. However, once they become inconvenient to manage, the "only" solution was too fire them. Not only does this strike me as a mismanagement of talent, but it is almost bordering on the unethical. While I do not claim to know the specifics involved, some of the anecdotes gave me pause : >> And the Brilliant Jerk speaks the truth. But I have also seen him stick his head in the door and deflate an entire management team. A growth company needs enablers, not disablers. A growth company also needs sensible advice, and sensible advice should not be confused with being a "disabler". Too often I have seen rational advice get dismissed because reality isn't compatible with someone's bold new plan. Not knowing the specifics here, it's not too hard to imagine a scenario in which a "management" team gets carried away with lofty and unrealistic goals only to be "deflated" by someone with actual technical insight.
- eli 14y agoI mostly agree with you. But I have also seen how one person with a really bad attitude can affect an entire team.
- CodeMage 14y agoIf that person happens to be the person without which it would have been impossible to have that team in the first place, then maybe the right thing is to find out why they have that bad attitude and what can be done to change it.
- codegeek 14y agoCan someone explain the tl;dr of this post to me ? This is what I got : Brilliant jerk is great for a startup but get rid of him if you are no longer a startup and growing rapidly ?
- zem 14y agohere's my take on it: http://news.ycombinator.com/item?id=4577003 http://news.ycombinator.com/item?id=4577003
- dsolomon 14y agoThey don't have a "brilliant jerk" problem. They have a "clueless management" problem.
- tisme 14y agoSuggestion: abdicate and re-hire this guy as your next CEO.
- jseims 14y agoI think the negative comments here are missing the fine points of the article. * Stage of growth is important. In the beginning, success is more about individual effort. When you get bigger, it's more about overall team culture. * It's not just "being a jerk" that's the problem. It's being a naysayer, working against the culture. At a certain size, the negative effects of someone's behavior on the culture can outweigh the positives of their brilliance. And when that happens, you have to let them go.
- spaghetti 14y agoIn my mind the labels "brilliant" and "jerk" contradict each other. When someone is truly bright they will realize how much can be gained from learning to interact with other people, building rapport with coworkers etc. These skills can be practiced and the payoff is immense. I'd bet that even Bill Gates and Steve Jobs had to build rapport with at least their immediate reports. There are certainly corner cases. For example a company developing a particular technology might need some savant for a while to build the proof-of-concept product. However once that's done this employee's abrasive nature can have a negative impact on other employees and company culture. In this rare case I'd choose compassion for the employee. This could involve working with them, giving them projects they enjoy that don't involve working with others or even recommending them to another company with a note about their talent and people skills trade-off. There's also the case where an employee is regarded as brilliant but lacking people skills and is just plain dysfunctional. The technical skills are lacking but people are afraid to confront the person because they will yell or become angry. In this case the person should be fired ASAP.
- joelrunyon 14y ago> He was the one doctor who dampened the unity with subtle but consistent complaining about why the group couldn’t do some things and shouldn’t do others. 1. Saying why you shouldn't do something is not complaining. If done correctly, it helps you avoid really big errors. 2. Unity is often overrated. If a company is "united" in making poor business decisions that are bad for the long-term health of the company and this "brilliant" guy is being a "jerk" for suggesting they do something else. I find "unity" as a goal sounds really nice, but when that replaces actual discussion, you end up with a very dangerous organization susceptible to self-deception and self-harm that go full speed ahead because they're "united". I really don't like this advice at all. I think it might work for the smart guy who underperforms, but for the example the author quoted, I think this is terrible, terrible advice.
- lnanek2 14y agoHahaha, I've been in that position before. Was asked to join an exercise tracking startup. They decided to pivot to calorie counting and focus on users who only walk for exercise and do it once or twice a month. They also didn't like fixing bugs and building test harnesses and the like in many cases, thinking they often just helped a few people. I did my job, but I sure as hell poured all my weekend and personal time into the exercise stuff and bug fixing. Really pissed off the CTO who took it personally that I was not working on his weight loss stuff in my personal time as well as my on the clock time. I think, to run a good company, you have to combine everyone's desires. Letting me work on my things in my time would have been the way to do that. Instead the managers just go ape shit over someone who doesn't fit into the homogenous culture they want.
- tnuc 14y agoThe article sounds like the author didn't like people listening to someone other than himself. The writer didn't say what his input or benefit was to this outfit. I know who I would have fired. Firing to keep things running smoothly is easy. Managing people to move forward is tough.
- trotsky 14y agoWell that's the first time I've ever read a complex justification for firing people who don't like you in the new york times.
- ChuckMcM 14y agoAn interesting read, I've been in both situations one where the 'toxic rockstar' was managed out and one where the 'toxic rockstar' was tolerated because of their code output. The critical bit though is toxicity. There are people like Jeff Dean at Google who are 10x more productive than anyone else but make everyone work harder, and there are people who are 10x more productive but they make everyone around them feel like crap. That makes them toxic. So if your brilliant engineer spends their time telling younger or less brilliant engineers how they just threw out all their crappy (but functional) code and re-wrote so that they could tolerate reading it, it doesn't bring others along. If they 'sign up' for all of the work so it will "be done right" and then slow the whole project down because nobody can work on it, they aren't "adding value." I think the author was going for people who had become toxic, not people who were still moving everyone forward.
- flatline3 14y ago> So if your brilliant engineer spends their time telling younger or less brilliant engineers how they just threw out all their crappy (but functional) code and re-wrote so that they could tolerate reading it, it doesn't bring others along. If they 'sign up' for all of the work so it will "be done right" and then slow the whole project down because nobody can work on it, they aren't "adding value." The problem might be hiring the younger or less brilliant engineers, and also placing them in positions where they cause significant damage, as it's driving your brilliant engineers to be toxic.
- ChuckMcM 14y agoThat is certainly a possibility. Its kind of a sucky place to be where you have to choose between one bright engineer or a bunch of less bright engineers because they can't work together.
- lolcraft 14y agoActually, I agree with the article: if you have a Brilliant Jerk on board, please fire them as soon as they've got another job. Think of it not as your company outgrowing this person. Rather, face that this Jerk is simply in another level. Your big, homogeinized corporation can't play it anymore. They need to graduate to bigger things. Honestly, if I were to manage the kind of self-driven, startup oriented, charismatic doctor that the article talks about, I would feel like I was wasting their talent every time they came to work. This kind of talent doesn't belong in a proverbially esclerotic Enterprise, it belongs in a medical startup or something. Kick them out and send them to an employer that really needs someone like them. You're not that startup, you're BigCorp now. Put on your grey suit.
- Daniel_Newby 14y agoDunbar's number: you can only maintain personal relationships with about 150 people. When a company grows beyond this limit, it has to be managed by process and hierarchy. The human brain simply cannot apply tribal management to a few thousand employees, contractors, suppliers, customers, business partners, etc. If you tell your friends "You guys are crazy, that will never work", they interpret it through an emotional lens that will probably make them enthusiastic about trying harder with a different approach. If you do the same thing to a task group you barely know, their enthusiasm will evaporate and at least a few will start working on their resumes. This is the Brilliant Jerk problem. Some of these Brilliant Jerks can probably be retrained to work in the new, larger company. The thesis of the article is that some of them cannot, and it is best to jettison them sooner rather than later.
- marshray 14y agoLooking at the context, their "start up" is a group of doctors. A medical practice. If you can obtain the right mix of credentials, this is one of the most time-tested service businesses there is. Medical practices regularly persist for decades at a time. A web search for "STI Knowledge" http://www.the-resource-center.com/catalogs/sti_knowledge_certifications.HTM http://www.the-resource-center.com/catalogs/sti_knowledge_ce... suggests they do training seminars for help desk staff. Sounds to me like this guy doesn't have a clue about the kind of talent management applicable to high-tech startups.
- zem 14y agoi think the author's point was a bit subtler than most of the comments here give him credit for; he just clouded the issue with the unfortunate word "jerk". what he's describing is a high-performing, brilliant person who, when he doesn't agree with the new direction the company is taking, neither leaves nor realigns himself, but spends his time and energy trying to drag things back around to his preferred vector. however productive he might have been, he clearly has at least the potential to be a net drain now.
- deleted 14y ago[deleted]
- OldSchool 14y agoBad title for the article in my opinion. Anyone who is brilliant should be smart enough to not be a jerk - it's in his or her best interest to be perceived positively. Valuable jerk? sure. Now that sounds like a dilemma.
- kjhughes 14y agoI sense serious incongruity between the author's aspersions and the "jerk's" performance and accomplishments. Before firing a brilliant team member with what the author perceives as an incorrigibly caustic attitude, he'd better be very sure there are not genuine issues in the organization that really ought to be resolved first.
- 6ren 14y ago> The likes of Bill Gates, Steve Jobs and Roger Ailes have had no problem showing Brilliant Jerks the door Any examples of that?
- engtech 14y agoI had a hard time reading this (like others did) because I felt like I was one of the brilliant jerks he is talking about. But there is something to the effect of a "bad apple" on the barrel as a whole: http://www.inc.com/matthew-swyers/toss-the-bad-apple-employee.html http://www.inc.com/matthew-swyers/toss-the-bad-apple-employe... From my own experience, the best way to diffuse me when I'm turning into the "brilliant jerk" is to give me some projects with some breathing room. I'm a lot less jerky when I having being through a serial stream of "jumping on the grenade" on critical/stressful projects that were about to explode.
- MrMan 14y agoWhat you should do with this jerk - put him in charge.
- kamaal 14y agoThis post reminds me of a story we studied in the school called 'Pied Piper'- http://en.wikipedia.org/wiki/Pied_Piper_of_Hamelin http://en.wikipedia.org/wiki/Pied_Piper_of_Hamelin What a horrible advice. This guy is basically asking you to make your employees sacrifice their whole lives to make your company successful. And then when you and your company actually make it big, mercilessly kick them out without their due deserved rewards. This sort of thing creates the 'Zynga stories', where senior executives don't want the chef to get rich. Or that the hardworking programmer in his cubicle no matter how hardworking he is doesn't deserve to get rich. And no matter how lazy the senior executive is, by the virtue of his designation, big college degree status is automatically inclined to a better compensation. This might work for a one of case. But on a longer is a disaster for the start up ecosystem. If these stories spread, no good guy will ever want to work for a start up.
- chris_wot 14y agoSounds like the brilliant jerk was the one who wrote the article.
- stevedekorte 14y agoI don't have a strong position on this but wasn't Steve Jobs kicked out of Apple for roughly the same reasons? They thought he was too radical and mercurial to handle a larger company?