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Literally the only reason in want to ring a call centre is because the online forms got me nowhere, the “press 1 for…” robot got me nowhere, and I’m desperate t
by hnlmorg 1y ago
Literally the only reason in want to ring a call centre is because the online forms got me nowhere, the “press 1 for…” robot got me nowhere, and I’m desperate to speak to someone sentient, even if they are just reading from a script.
- oefrha 1y agoAt least for Microsoft, having an AI voice reading from script would likely be an upgrade. I’ve called Windows support a couple times, and half of the time the Indian accent on the other side was so thick I couldn’t understand a thing (and the 4kbps audio quality and call center noise didn’t help either).
- morkalork 1y agoI've gone through this loop with management a few times. "What if it's agentic AI with tool use and we build MCP servers for it?" "It will only be as good as the APIs and forms you expose to users today and if those could solve their problems they wouldn't be calling in"