Sounds to me like the classic everywhere communications problems: 1) people don't listen, 2) people can't explain in general terms, 3) while 2 is taking place,

Sounds to me like the classic everywhere communications problems: 1) people don't listen, 2) people can't explain in general terms, 3) while 2 is taking place, so is 1, and as that triggers repeat after repeat, people frustrate and give up.