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I have to quote one of the comments: > "Hopefully today will serve as a massive wake-up call for AWS" I wouldn't hold your breath. There will be incident revi
by ferguess_k 1y ago
I have to quote one of the comments:
> "Hopefully today will serve as a massive wake-up call for AWS"
I wouldn't hold your breath. There will be incident reviews, meetings, assessments, analysis etc. but basically boil down to what can we do to stop this from happening again without actually spending any more money. So no, not hiring fresh talent or retaining that talent already in play, no to radical overhaul of process and knowledge. No to remediation of known issues if it involves expenditure. Instead it will be do more with less. Beat the employees harder, enforce more and more diligence and output from less and less people for the same or less money. Spin it like mad with catchy titles like knowledge sharing, centers of excellence, efficiency improvement initiatives, agile resilience, and continuous operational excellence.
There’ll be shiny PowerPoint decks about empowering ownership and shifting left, while the remaining engineers are shifting caffeine straight into their bloodstream at 3 a.m.
Next quarter, they’ll unveil a bold new policy called Focus Fridays which will be promptly filled with mandatory incident retrospectives. Someone will suggest replacing ancient tooling, only to be told, “We’ll revisit that next fiscal year,” which is code for never.
Then come the internal awards: “Unsung Hero of the Outage” goes to the one poor sod who rebooted the wrong thing but accidentally fixed it.
HR will roll out a “Resilience Recognition” badge on the intranet. This will be marketed with great fanfare and excitement, showcasing how the company truly values it's employees and recognized their contribution because badges are cheap. Leadership will congratulate themselves for “learning from adversity,” and by the time the next blackout happens, they’ll have a snazzy new dashboard to watch it fail in real time along side their investment portfolio dashboard that takes up a greater fraction of their attention.
But don’t worry!!!! There’ll be a T-shirt. “I survived the 2025 AWS outage.” Comes in gray. Just like morale. If it wasn't for the negative impacts on the employees and customers the word Schadenfreude would be very applicable.
And it's a sad indictment on current management practices and in particular the MBA brigade* that this is all by design, acceptable losses on the alter of profit, albeit short-term profit. Efficiency theatre as far as the eye can see.
*Yes, the same people who think Jack Welch was a misunderstood visionary rather than the spiritual father of mass layoffs, short-termism, and shareholder-value human sacrifices. The kind who see burnout as a KPI and chaos as a “scaling opportunity.”
Next they’ll launch a “Transformation Task Force” whose primary transformation will be renaming the same broken process from post-mortem to value realization review. A new acronym, a new logo, and boom, problem solved at a low low cost, honest, the consultants said so. Until the next outage, at which point someone will quote Sun Tzu in Slack.