5 ms·

One good response to that question is "I don't and I never will, sorry", some people think you can only vote with your wallet but that's not true, they really d

One good response to that question is "I don't and I never will, sorry", some people think you can only vote with your wallet but that's not true, they really don't like the hostile atmosphere such kind of answers give, so if it became a common answer I bet they would stop asking so directly.

mothballed 1y ago
It's usually asked by AI, at least at Taco Bell. There is no human that will feel the hostility.
- b112 1y ago
  Are you saying AI takes your order at Taco Bell drive through? If so, good thing to avoid.
  - bitwize 1y ago
    It did but I think they're rolling that back now.
  - znort_ 1y ago
    like a glance at the menu wasn't enough ... btw, i just now did glance at the menu online, i had no idea that this crap i wouldn't dare to call food (unless i were starving) is currently selling in spain. this is a tiny bit depressing but was actually to be expected, and i stand by my statement :-)
  - mothballed 1y ago
    No, just to ask you if you're using the app. After you say no a human comes on the intercom. The human doesn't have to suffer the abuse of asking about the app, wouldn't surprise me if part of that is because it's set lots of people in a rage so they let them just vent to a computer. I have no idea what happens if you order through the app, maybe in that case it's 100% AI.
    - rolph 1y ago
      if ones tirade is of sufficient duration, [or volume] the human will hear at least part of it.
    - thomastjeffery 1y ago
      On the contrary, some Taco Bell locations are using an LLM for the entire order conversation. It's still a human that takes your card/cash, but they only state the price to be charged, and ask about hot sauce packets. I was so unsettled by the experience that I ended up not noticing the extra drink they handed me until I made it all the way home.
- deleted 1y ago
  [deleted]
zamadatix 1y ago
The person mandating the question doesn't care if you sound hostile to the person at the window, they just care how many start using the app.
- rkomorn 1y ago
  There are definitely some people who think that directing anger and unpleasantness at the person they talk to (who has no control over the situation other than choosing not to do their job) is a valid approach to providing "feedback". Some sort of "trickle up" mechanism where if enough people are sufficiently nasty to frontline workers, it'll get back to decision makers who will then change course. I think that's fantasy and/or rationalization for taking things out on others.
  - anigbrowl 1y ago
    Many people here seem to think a customer clearly stating their preference is inherently angry and unpleasant to front line workers. It isn't.
    - lupusreal 1y ago
      Indeed. I think anything short of tossing your drink at McDonalds workers probably doesn't phase them. They deal with much worse shit from the public than somebody snarking at the premise of having an app.
    - zamadatix 1y ago
      I think that reaction stems more from the comment outright seeking to create a hostile atmosphere about it, not from being clear on preferences in itself. It's the same thing with customers who make a big scene about a missing fries or something. 99% of the time it's not a problem and nobody cares - here's your fries, have a nice day. 1% of the time the person cares less about the fries and more about being hostile about it on principle/for fun/for respect/because they are in a bad mood/whatever, and those are the ones that suck to deal with when you're there but not in charge.
    - 1y ago
deleted 1y ago
[deleted]
slg 1y ago
This is such a weird mindset. How much interaction do you think the person hearing your response has with the person in corporate that made them all ask that question? Being rude or hostile to service people, even just mildly, because of corporate decisions is not only ineffective, but it's also cruel.
- anigbrowl 1y ago
  Rudeness in hostility is in how you state your position. Having a position (that you dislike and won't participate in a corporate sales funnel is always OK, and it's always OK to politely express that to representatives of the corporation. Even if they happen to be employees of the franchise owner, they're wearing the uniform and promoting the brand, rather than representing 'local burger restaurant.' Of course, you can just not eat there at all (I don't) but in that case no communication is taking place. Many people are OK with McDonalds' food offerings but not with their invasive app marketing.
  - slg 1y ago
    Trust me, no communication is happening in either situation. Your complaint is not being run up the corporate ladder. All you're doing is making someone's day a bit worse in order to get some fleeting feeling of self-satisfaction for voicing your opinion. You're of course free to be that person, but the rest of us are free to judge you for it.
    - munk-a 1y ago
      In the modern corporate world that leadership has entirely insulated itself from customer feedback - if it was plausible to voice your opinion through more appropriate channels I'd advocate for that but many companies have purposefully shut those channels down. What is the better option to pass along that message than modestly increasing retraining costs for that position? I treat service workers with respect, personally, but I am struggling to see what other venues of communication are still available.
      - 1y ago
heavyset_go 1y ago
The teenager on the other end of the headset isn't the person you should be fighting this battle against.
- pixl97 1y ago
  “Well, I’ll tell you what, pal. I am not mad at you, okay? I am mad at the system. Okay, but unfortunately the system isn’t here for me to direct my frustrations at it—“ Dennis
reactordev 1y ago
You can simply reply no, and be polite about it. You’ll be asked the next time you visit, guaranteed. No matter your attitude so why be mean?
ang_cire 1y ago
It's a good thing that decision-making executives are the ones who hear what you say into the squawk-box. And that the local employees get to decide how to answer, and aren't on a mandatory script.

mothballed 1y ago

It's usually asked by AI, at least at Taco Bell. There is no human that will feel the hostility.

b112 1y ago
Are you saying AI takes your order at Taco Bell drive through? If so, good thing to avoid.
- bitwize 1y ago
  It did but I think they're rolling that back now.
- znort_ 1y ago
  like a glance at the menu wasn't enough ... btw, i just now did glance at the menu online, i had no idea that this crap i wouldn't dare to call food (unless i were starving) is currently selling in spain. this is a tiny bit depressing but was actually to be expected, and i stand by my statement :-)
- mothballed 1y ago
  No, just to ask you if you're using the app. After you say no a human comes on the intercom. The human doesn't have to suffer the abuse of asking about the app, wouldn't surprise me if part of that is because it's set lots of people in a rage so they let them just vent to a computer. I have no idea what happens if you order through the app, maybe in that case it's 100% AI.
  - rolph 1y ago
    if ones tirade is of sufficient duration, [or volume] the human will hear at least part of it.
  - thomastjeffery 1y ago
    On the contrary, some Taco Bell locations are using an LLM for the entire order conversation. It's still a human that takes your card/cash, but they only state the price to be charged, and ask about hot sauce packets. I was so unsettled by the experience that I ended up not noticing the extra drink they handed me until I made it all the way home.
deleted 1y ago
[deleted]

zamadatix 1y ago

The person mandating the question doesn't care if you sound hostile to the person at the window, they just care how many start using the app.

rkomorn 1y ago
There are definitely some people who think that directing anger and unpleasantness at the person they talk to (who has no control over the situation other than choosing not to do their job) is a valid approach to providing "feedback". Some sort of "trickle up" mechanism where if enough people are sufficiently nasty to frontline workers, it'll get back to decision makers who will then change course. I think that's fantasy and/or rationalization for taking things out on others.
- anigbrowl 1y ago
  Many people here seem to think a customer clearly stating their preference is inherently angry and unpleasant to front line workers. It isn't.
  - lupusreal 1y ago
    Indeed. I think anything short of tossing your drink at McDonalds workers probably doesn't phase them. They deal with much worse shit from the public than somebody snarking at the premise of having an app.
  - zamadatix 1y ago
    I think that reaction stems more from the comment outright seeking to create a hostile atmosphere about it, not from being clear on preferences in itself. It's the same thing with customers who make a big scene about a missing fries or something. 99% of the time it's not a problem and nobody cares - here's your fries, have a nice day. 1% of the time the person cares less about the fries and more about being hostile about it on principle/for fun/for respect/because they are in a bad mood/whatever, and those are the ones that suck to deal with when you're there but not in charge.
  - 1y ago

deleted 1y ago

[deleted]

slg 1y ago

This is such a weird mindset. How much interaction do you think the person hearing your response has with the person in corporate that made them all ask that question? Being rude or hostile to service people, even just mildly, because of corporate decisions is not only ineffective, but it's also cruel.

anigbrowl 1y ago
Rudeness in hostility is in how you state your position. Having a position (that you dislike and won't participate in a corporate sales funnel is always OK, and it's always OK to politely express that to representatives of the corporation. Even if they happen to be employees of the franchise owner, they're wearing the uniform and promoting the brand, rather than representing 'local burger restaurant.' Of course, you can just not eat there at all (I don't) but in that case no communication is taking place. Many people are OK with McDonalds' food offerings but not with their invasive app marketing.
- slg 1y ago
  Trust me, no communication is happening in either situation. Your complaint is not being run up the corporate ladder. All you're doing is making someone's day a bit worse in order to get some fleeting feeling of self-satisfaction for voicing your opinion. You're of course free to be that person, but the rest of us are free to judge you for it.
  - munk-a 1y ago
    In the modern corporate world that leadership has entirely insulated itself from customer feedback - if it was plausible to voice your opinion through more appropriate channels I'd advocate for that but many companies have purposefully shut those channels down. What is the better option to pass along that message than modestly increasing retraining costs for that position? I treat service workers with respect, personally, but I am struggling to see what other venues of communication are still available.
    - 1y ago

heavyset_go 1y ago

The teenager on the other end of the headset isn't the person you should be fighting this battle against.

pixl97 1y ago
“Well, I’ll tell you what, pal. I am not mad at you, okay? I am mad at the system. Okay, but unfortunately the system isn’t here for me to direct my frustrations at it—“ Dennis

reactordev 1y ago

You can simply reply no, and be polite about it. You’ll be asked the next time you visit, guaranteed. No matter your attitude so why be mean?

ang_cire 1y ago

It's a good thing that decision-making executives are the ones who hear what you say into the squawk-box. And that the local employees get to decide how to answer, and aren't on a mandatory script.