6 ms·

Not to hand wave-- but this feels industry standard IMO. I have a dozen PRs sitting unacknowledged and stale across a handful of FAANG (and other) repos, includ

Not to hand wave-- but this feels industry standard IMO. I have a dozen PRs sitting unacknowledged and stale across a handful of FAANG (and other) repos, including Apple's. I start my first day @ Apple in a few weeks, so I ACK that my opinion might be a little biased here.

dmd 1y ago
Maybe you can help bump FB13400242, a bug that is _literally_ going to kill people. (The bug is that to make an emergency call, even from lock screen, you're supposed to be able to squeeze buttons on either side of the phone. But it only works with the volume buttons on the left - the Action button didn't get supported, when that button was added. So now the rule for teaching a small child isn't just "squeeze both sides" it's "oh but not that one!") (Yes, this came close to killing someone close to me. Fortunately someone else happened to come along to help.)
- RankingMember 1y ago
  Consider hitting up some Apple "watcher" people (e.g. 9to5mac) to see if they can give you a boost on their social media. It's pretty obnoxious that it's come to needing to make a stink like that to get eyeballs on something, but here we are.
  - sgerenser 1y ago
    This definitely works. When I was at Apple I remember a number of issues in their weekly “bug review board” were classified as being high priority because they were going viral on Twitter.
    - sitzkrieg 1y ago
      now this is agile QA
      - ChrisMarshallNY 1y ago
        Worked for the company I was at. There were certain photographers and publications, that, if they got upset, all hands were on deck, for even the most innocuous bugs.
- pants2 1y ago
  I think a faster / easier approach is to just press the biggest button repeatedly until it makes an emergency call for you.
  - dmd 1y ago
    A five year old is going to find "just squeeze" easier than doing that.
    - Bud 1y ago
      [dead]
    - jiveturkey 1y ago
      five year olds shouldn't have a phone, and should be supervised. even if they have a phone, they are unlikely to handle it with the care it requires.
      - masspro 1y ago
        Thread is talking about kids knowing how to request emergency services with a nearby phone in case something happens to their parent(s). Nothing to do with giving kids their own phones.
        jiveturkey 1y ago
        A nearby phone implies a nearby phone user that would presumably understand how to place an emergency call, especially if they are being asked by a frantic five year old.
        catgirlinspace 1y ago
        if it’s only the kid and the nearby phone user, and the nearby phone user is having an emergency (that’s also preventing them from being able to call themselves) then the kid is able to do it.
      - 1y ago
- bryanrasmussen 1y ago
  A bug that has been reported that is down prioritized that then leads to killing people would be a pretty bad case for Apple when it came to court.
- SoftTalker 1y ago
  I'm decades away from being a small child and I can't remember these gestures. The only time I get screenshots or activate emergency mode on my phone is accidentally. Of course I also don't expect my phone to be able to help me much in an emergency.
  - darkwater 1y ago
    Well, not an Apple fan personally but on this they are just top of class. Even if this story involves an Apple Watch and not an iPhone, my father-in-law some time ago fainted (due to an underlying heart issue we late uncovered), knocked his head on the toilet when he got up in the middle of the night to go to the bathroom. He lost consciousness for a brief moment and when he regained it, there was already someone from the emergency line speaking through the Apple Watch and he got the ambulance at home faster that without wearing the Apple Watch, and surely helped in saving his life. Btw I wonder if Apple sends some spoken message to the emergency services or some metadata or just connects the phones and that's it. Edit: oh and I forgot: my wife got a loud message (that bypassed DND) telling her that her father maybe felt, because she is one of his emergency contacts.
    - SoftTalker 1y ago
      My phone is off at night and I don't have a watch. I try not to let these huge companies FUD me into thinking that I appreciably change my odds of surviving an accident by buying their technology, but I get that others see it differently.
      - KerrAvon 1y ago
        Maybe you want to rethink that? You're literally responding to a testimonial that it likely saved someone's life. Seconds do matter in some medical emergencies. Also, you may not be aware of Car Crash Detection https://support.apple.com/en-us/104959 https://support.apple.com/en-us/104959
        PaulHoule 1y ago
- morpheuskafka 1y ago
  > you're supposed to be able to squeeze buttons on either side of the phone. But it only works with the volume buttons on the left I don't recall there ever being any official language about "squeezing both sides of the phone" to make emergency calls. Doesn't the feature description in Settings explicitly reference which buttons to press?
- mmmlinux 1y ago
  well you're already starting off assuming that the kid is holding an iPhone. so its already an "oh but not that one" situation.
  - dmd 1y ago
    [flagged]
    - rob_c 1y ago
      [flagged]
      - Aeolun 1y ago
        Could be Japan too.
- vondur 1y ago
  Here's the official Apple Information on how to do this: In case of emergency, use your iPhone to quickly and easily call for help and alert your emergency contacts (provided that cellular service is available). After an emergency call ends, your iPhone alerts your emergency contacts with a text message, unless you choose to cancel. Your iPhone sends your current location (if available) and—for a period of time after you enter SOS mode—your emergency contacts receive updates when your location changes. Note: If you have iPhone 14 or later (any model), you may be able to contact emergency services through satellite if cell service isn’t available. See Use Emergency SOS via satellite on your iPhone. Simultaneously press and hold the side button and either volume button until the sliders appear and the countdown on Emergency SOS ends, then release the buttons. Or you can enable iPhone to start Emergency SOS when you quickly press the side button five times. Go to Settings > Emergency SOS, then turn on Call with 5 Presses.
- KingLancelot 1y ago
  [dead]
devmor 1y ago
If you ever get the chance, maybe you can be the one that improves that process some day. Even if it's standard among tech giants, you could be the one that makes a new standard! Good luck in your new role, btw.
- ryandrake 1y ago
  Unless one's title is going to be "VP" or "SVP", the chance that someone joins BigTech and gets to "improve the process" is usually miniscule. You're being hired as cog #21 on team #54 and there is a large backlog of JIRA (well, in this case, Radar) tickets to grind through. There will be people who tell you what the processes are, and to not deviate from them. And you shouldn't get mad at those people, either--they're just the messengers, and were told what the processes are by people above them on the totem pole and so on.
  - devmor 1y ago
    [flagged]
    - ryandrake 1y ago
      It’s not a matter of ambition or lack-of. Nobody is going into a 100k+ company and just changing the entire corporate culture around something as broad as bug fixing. These companies have hundreds of teams, and decades of entrenched culture. Sure, go in and improve what you can in your own lane, but be realistic about your scope and reach.
      - devmor 1y ago
        Nobody ever changes anything and new hires should have no aspirations or goals but to be code monkeys. Your outlook on career growth is nihilistic, not realistic.
        saagarjha 1y ago
        Your outlook is not realistic.
tpurves 1y ago
Did you take a job at Apple just so you can accept one or more of those PR's that's been bugging you? :) Wasn't there an xkcd about that scenario...
- ninju 1y ago
  Just gotta be careful... https://xkcd.com/1739/ https://xkcd.com/1739/
codr7 1y ago
[flagged]
dlcarrier 1y ago
I've only submitted two security reports, both for very blatant bugs, and they've booth been closed as "works as intended". I don't think my bank had intended to make passwords optional, and the third-party administrator of their bug bounty program agreed, when creating the report, but once it made it to the bank, it was up to them to decide if it was or was not a bug.
inopinatus 1y ago
Industry baseline is slightly worse again e.g. attempt to report a bug in a Microsoft product that a major government customer is experiencing when they use it with our stuff, but Microsoft won't accept the bug report because we don't ourselves have an enterprise support contract with them, and the customer's own relationship with MS is nigh-impossible to navigate because of public sector nonsense.

dmd 1y ago

Maybe you can help bump FB13400242, a bug that is _literally_ going to kill people. (The bug is that to make an emergency call, even from lock screen, you're supposed to be able to squeeze buttons on either side of the phone. But it only works with the volume buttons on the left - the Action button didn't get supported, when that button was added. So now the rule for teaching a small child isn't just "squeeze both sides" it's "oh but not that one!") (Yes, this came close to killing someone close to me. Fortunately someone else happened to come along to help.)

RankingMember 1y ago
Consider hitting up some Apple "watcher" people (e.g. 9to5mac) to see if they can give you a boost on their social media. It's pretty obnoxious that it's come to needing to make a stink like that to get eyeballs on something, but here we are.
- sgerenser 1y ago
  This definitely works. When I was at Apple I remember a number of issues in their weekly “bug review board” were classified as being high priority because they were going viral on Twitter.
  - sitzkrieg 1y ago
    now this is agile QA
    - ChrisMarshallNY 1y ago
      Worked for the company I was at. There were certain photographers and publications, that, if they got upset, all hands were on deck, for even the most innocuous bugs.
pants2 1y ago
I think a faster / easier approach is to just press the biggest button repeatedly until it makes an emergency call for you.
- dmd 1y ago
  A five year old is going to find "just squeeze" easier than doing that.
  - Bud 1y ago
    [dead]
  - jiveturkey 1y ago
    five year olds shouldn't have a phone, and should be supervised. even if they have a phone, they are unlikely to handle it with the care it requires.
    - masspro 1y ago
      Thread is talking about kids knowing how to request emergency services with a nearby phone in case something happens to their parent(s). Nothing to do with giving kids their own phones.
      - jiveturkey 1y ago
        A nearby phone implies a nearby phone user that would presumably understand how to place an emergency call, especially if they are being asked by a frantic five year old.
        catgirlinspace 1y ago
        if it’s only the kid and the nearby phone user, and the nearby phone user is having an emergency (that’s also preventing them from being able to call themselves) then the kid is able to do it.
    - 1y ago
bryanrasmussen 1y ago
A bug that has been reported that is down prioritized that then leads to killing people would be a pretty bad case for Apple when it came to court.
SoftTalker 1y ago
I'm decades away from being a small child and I can't remember these gestures. The only time I get screenshots or activate emergency mode on my phone is accidentally. Of course I also don't expect my phone to be able to help me much in an emergency.
- darkwater 1y ago
  Well, not an Apple fan personally but on this they are just top of class. Even if this story involves an Apple Watch and not an iPhone, my father-in-law some time ago fainted (due to an underlying heart issue we late uncovered), knocked his head on the toilet when he got up in the middle of the night to go to the bathroom. He lost consciousness for a brief moment and when he regained it, there was already someone from the emergency line speaking through the Apple Watch and he got the ambulance at home faster that without wearing the Apple Watch, and surely helped in saving his life. Btw I wonder if Apple sends some spoken message to the emergency services or some metadata or just connects the phones and that's it. Edit: oh and I forgot: my wife got a loud message (that bypassed DND) telling her that her father maybe felt, because she is one of his emergency contacts.
  - SoftTalker 1y ago
    My phone is off at night and I don't have a watch. I try not to let these huge companies FUD me into thinking that I appreciably change my odds of surviving an accident by buying their technology, but I get that others see it differently.
    - KerrAvon 1y ago
      Maybe you want to rethink that? You're literally responding to a testimonial that it likely saved someone's life. Seconds do matter in some medical emergencies. Also, you may not be aware of Car Crash Detection https://support.apple.com/en-us/104959 https://support.apple.com/en-us/104959
      - PaulHoule 1y ago
morpheuskafka 1y ago
> you're supposed to be able to squeeze buttons on either side of the phone. But it only works with the volume buttons on the left I don't recall there ever being any official language about "squeezing both sides of the phone" to make emergency calls. Doesn't the feature description in Settings explicitly reference which buttons to press?
mmmlinux 1y ago
well you're already starting off assuming that the kid is holding an iPhone. so its already an "oh but not that one" situation.
- dmd 1y ago
  [flagged]
  - rob_c 1y ago
    [flagged]
    - Aeolun 1y ago
      Could be Japan too.
vondur 1y ago
Here's the official Apple Information on how to do this: In case of emergency, use your iPhone to quickly and easily call for help and alert your emergency contacts (provided that cellular service is available). After an emergency call ends, your iPhone alerts your emergency contacts with a text message, unless you choose to cancel. Your iPhone sends your current location (if available) and—for a period of time after you enter SOS mode—your emergency contacts receive updates when your location changes. Note: If you have iPhone 14 or later (any model), you may be able to contact emergency services through satellite if cell service isn’t available. See Use Emergency SOS via satellite on your iPhone. Simultaneously press and hold the side button and either volume button until the sliders appear and the countdown on Emergency SOS ends, then release the buttons. Or you can enable iPhone to start Emergency SOS when you quickly press the side button five times. Go to Settings > Emergency SOS, then turn on Call with 5 Presses.
KingLancelot 1y ago
[dead]

devmor 1y ago

If you ever get the chance, maybe you can be the one that improves that process some day. Even if it's standard among tech giants, you could be the one that makes a new standard! Good luck in your new role, btw.

ryandrake 1y ago
Unless one's title is going to be "VP" or "SVP", the chance that someone joins BigTech and gets to "improve the process" is usually miniscule. You're being hired as cog #21 on team #54 and there is a large backlog of JIRA (well, in this case, Radar) tickets to grind through. There will be people who tell you what the processes are, and to not deviate from them. And you shouldn't get mad at those people, either--they're just the messengers, and were told what the processes are by people above them on the totem pole and so on.
- devmor 1y ago
  [flagged]
  - ryandrake 1y ago
    It’s not a matter of ambition or lack-of. Nobody is going into a 100k+ company and just changing the entire corporate culture around something as broad as bug fixing. These companies have hundreds of teams, and decades of entrenched culture. Sure, go in and improve what you can in your own lane, but be realistic about your scope and reach.
    - devmor 1y ago
      Nobody ever changes anything and new hires should have no aspirations or goals but to be code monkeys. Your outlook on career growth is nihilistic, not realistic.
      - saagarjha 1y ago
        Your outlook is not realistic.

tpurves 1y ago

Did you take a job at Apple just so you can accept one or more of those PR's that's been bugging you? :) Wasn't there an xkcd about that scenario...

ninju 1y ago
Just gotta be careful... https://xkcd.com/1739/ https://xkcd.com/1739/

codr7 1y ago

[flagged]

dlcarrier 1y ago

I've only submitted two security reports, both for very blatant bugs, and they've booth been closed as "works as intended". I don't think my bank had intended to make passwords optional, and the third-party administrator of their bug bounty program agreed, when creating the report, but once it made it to the bank, it was up to them to decide if it was or was not a bug.

inopinatus 1y ago

Industry baseline is slightly worse again e.g. attempt to report a bug in a Microsoft product that a major government customer is experiencing when they use it with our stuff, but Microsoft won't accept the bug report because we don't ourselves have an enterprise support contract with them, and the customer's own relationship with MS is nigh-impossible to navigate because of public sector nonsense.