4 ms·

> If you provided zero service at all, they should get their money back. And calling a chargeback in that situation "friendly fraud" is ridiculous. No, if a co

> If you provided zero service at all, they should get their money back. And calling a chargeback in that situation "friendly fraud" is ridiculous. No, if a company upholds their side of a contract, the customer must too, within the bounds of the law. A chargeback in that situation is the _definition_ of "friendly fraud" and is actual criminal fraud. > If they weren't even asking for a refund and using a chargeback out of spite, that's bad, but that's a different problem from fraud. That's also criminal fraud. US consumer are often shocked that "customer is always right" customer service doesn't extend beyond their borders and that they can't chargeback their way out of contracts they've signed. > For someone that did sign up via VPN, would they be able to access the cancellation page via VPN? It doesn't matter. If our terms prohibited VPN use to avoid geoblocking (which they did), it's irrelevant whether your VPN can or cannot access the cancellation page on a given day. You can email or write to us. All perfectly legal, lawful, and backed by merchant account providers.

lxgr 1y ago
> You can email or write to us. How do I find your email or postal address if you're blocking every request from a given region? My original point was about companies that do that. If you're not, I agree that there's much less of a problem (some jurisdictions require online cancellation methods, though).
Dylan16807 1y ago
> No, if a company upholds their side of a contract, the customer must too, within the bounds of the law. The company upholding their side by... doing nothing? Just give a refund if you're not providing service. And what is this about upholding your side if you're legally unable to provide the service in the first place? > A chargeback in that situation is the _definition_ of "friendly fraud" and is actual criminal fraud. They have to get the thing and then chargeback. Your definition is nonsense if it doesn't include them getting the thing. > That's also criminal fraud. It might be if they lie about something. But this isn't worth going on a tangent. > It doesn't matter. If our terms prohibited VPN use to avoid geoblocking (which they did), it's irrelevant whether your VPN can or cannot access the cancellation page on a given day. You can email or write to us. All perfectly legal, lawful, and backed by merchant account providers. Do they know who to email while the site is blocked? At least that's something. But I'm not even asking about things fluctuating from day to day, I'm worried about a situation where a VPN can sign up but the same VPN at the same time can't be used to cancel.

lxgr 1y ago

> You can email or write to us. How do I find your email or postal address if you're blocking every request from a given region? My original point was about companies that do that. If you're not, I agree that there's much less of a problem (some jurisdictions require online cancellation methods, though).

Dylan16807 1y ago

> No, if a company upholds their side of a contract, the customer must too, within the bounds of the law. The company upholding their side by... doing nothing? Just give a refund if you're not providing service. And what is this about upholding your side if you're legally unable to provide the service in the first place? > A chargeback in that situation is the _definition_ of "friendly fraud" and is actual criminal fraud. They have to get the thing and then chargeback. Your definition is nonsense if it doesn't include them getting the thing. > That's also criminal fraud. It might be if they lie about something. But this isn't worth going on a tangent. > It doesn't matter. If our terms prohibited VPN use to avoid geoblocking (which they did), it's irrelevant whether your VPN can or cannot access the cancellation page on a given day. You can email or write to us. All perfectly legal, lawful, and backed by merchant account providers. Do they know who to email while the site is blocked? At least that's something. But I'm not even asking about things fluctuating from day to day, I'm worried about a situation where a VPN can sign up but the same VPN at the same time can't be used to cancel.