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In my experience, even though there are layers of subcontractors, the individual ultimately doing the work is vetted thoroughly. Source: 1st hand experience be
by koliber 1y ago
In my experience, even though there are layers of subcontractors, the individual ultimately doing the work is vetted thoroughly.
Source: 1st hand experience being a provider of such services.
- newsclues 1y agoOnce your CS is offshore and you don’t control it, the vetting process is a formality and doesn’t actually have to be anything more that a compliance process. Having worked in call centres where strict compliance and security was critical, the reality is that doing things properly is expensive.
- koliber 1y agoGood background checks are expensive. I am paying for it to make sure things turn out well. I'm sure there are organizations and outsourcing companies that skip it or treat it purely as a formality. I don't do that with my clients.
- reactordev 1y agoThey want to make sure someone is going to do it, do it right, and make everyone looks good so they can continue fleecing.