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At work we've tried AI summaries for meetings, but we spent so much time fixing those summaries that we started writing our own again. Is there some training y
by doubled112 1y ago
At work we've tried AI summaries for meetings, but we spent so much time fixing those summaries that we started writing our own again.
Is there some training you applied or something specific to your use case that makes it work for you?
- nsxwolf 1y agoWe stopped after it kept transcribing a particular phrase of domain jargon as “child p*rn”, again and again.
- cube00 1y agoUnless a case goes down the legal road, nobody is ever bothering to read old call summaries in a giant call center. When was the last time you called a large company and the person answering was already across all the past history without you giving them a case number first?
- doubled112 1y agoDoes an AI summary hold up in court? Or would you still need to review a transcript or recording anyway?
- cube00 1y agoYou can store low quality audio cheaply on cold storage so I suspect that's the real legal record if it got that far.
- shawabawa3 1y agoMy guess is that the summaries are never actually read, so accuracy doesn't actually matter and the AI could equally be replaced with /dev/null
- mrweasel 1y agoWe tried Otter.ai, someone complained and asked: "Could you f-ing not? I don't trust them" and now Otter is accused of training their models on recorded meetings without permission. Yeah, I don't even care if it works, I don't trust any of these companies.