Taking away user choice is often done in the name of simplicity. But let's not forget that given 100 users, 60 are likely to answer with "no opinion" when asked

Taking away user choice is often done in the name of simplicity. But let's not forget that given 100 users, 60 are likely to answer with "no opinion" when asked what about their preference to ANY question. Does that mean the other 40% aren't valuable and their preferences not impactful to the other "we don't care" majority?