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I'm trying to cancel my Claude plan right now, because mid-research I got hit with a one hour time out for the first time, and I realized just how little I need
by epistasis 1y ago
I'm trying to cancel my Claude plan right now, because mid-research I got hit with a one hour time out for the first time, and I realized just how little I need the "expensive" research stuff and just want basic language refinement and some basic augmented knowledge search to get more terms to search the web. And all that basic stuff gets cutoff when you hit some invisible barrier that you have no way of controlling or monitoring.
But I literally can not cancel. Trying the app says "you signed up on a different platform, go there" but it doesn't tell me which platform that might be.
Trying to cancel on mobile web gives several upgrade options but no cancel options.
So, do I need to call my credit card? This is the worst dark pattern on subscription I have seen of any service I have ever paid for!
Anthropic had a fairly positive image in my head until they cut off my access and are not giving me a way to cancel my plan.
Edit: after mucking with the Stripe credit card payment options I found a cancel plan button underneath the list of all invoices. So there is an option, I just had a harder time finding it then I have had with other services. Successfully cancelled!
- Waterluvian 1y agoMy credit card web portal has a section for reversing transactions without having to call anyone. Maybe yours does too?
- lukan 1y agoReversing transactions is not cancelling the service I believe? As long as you don't cancel, you do owe them money. But if they make cancelling intentionally hard, one would likely have a good case in court to still not pay, if one would want to go to court over this.
- throwaway290 1y agoDocument the failed unsub process so if they bother to sue you then you win:)
- pnvdr 1y agonice feature. so its like backcharge via app instead of calling credit card customer care. do you mind sharing the credit card company
- Renevith 1y agoThis is getting to be the norm rather than a unique feature. I can dispute a credit card transaction through the app for my Citi, X1, or Fidelity cards.
- Waterluvian 1y agoTangerine Mastercard Canada.
- jonathantf2 1y agoMy bank app has a bit where it detects common services and tells you how to cancel them in the app, like Amazon Prime
- deleted 1y ago[deleted]
- energy123 1y agoGoogle and OpenAI have done similar things with their LLM offerings. Gemini Advanced offered 2.5 Pro with nearly unlimited rate limits, then nerfed it to 100/day. OpenAI silently nerfed the maximum context window of reasoning models in their Pro plan. Accompanying the nerf is usually a psy op, like nerfing to 50/day then increasing it to 100/day so the anchoring effect reduces the grievance. It's a smart ploy because as much as we like to say there's no moat, the user does face provider switching costs (time and effort), which serves as a mini-moat for status quo provider. So providers have an incentive to rope people in with a loss leader, and then rug pull once they gained market share. Maybe 40% of the top 5% of Claude users are now too accustomed to their Claude-based workflows, and inertia will keep them as customers, but now they're using the more expensive API instead. Anthropic won. Modern bait and switch, although done intelligently so no laws are broken.
- epistasis 1y agoI had been loyal, but am not any longer, so the ploy definitely did not work with me. I guess I'll move on to Gemini now, until I get sick of it. To the degree there is a moat, I do not think it will be effective at keeping people in. I had already been somewhat disillusioned with the AI hype, but now I am also disillusioned with the company who I thought was the best actor in the space. I am happy that there is unlikely to be a dominant single winner like there was for web search or for operating systems. That is, unless there's a significant technological jump, rather than the same gradual improvement that all the AI companies are making.
- Bluestein 1y ago> I had already been somewhat disillusioned with the AI hype, but now I am also disillusioned with the company Likewise: a faulty, unproven, hallucinating, error-prone service, however good, was a good value at approx 25 USD/month in an "absolutely all you can eat", wholesale regime ... ... now? Reputational risk aside, they force their users to appraise their offering in terms of actual value offered, in the market.-
- 1y ago
- danskeren 1y agoClaude definitely engage in some shady and illegal behavior. I wanted to see what the annual plan would cost as it was just displaying €170+VAT, and when I clicked the upgrade button to find out (I checked everywhere on the page) then I was automatically subscribed without any confirmation and without ever seeing the final price before the transaction was completed. Turns out that price was €206.50. Getting refunded was also a pain in the ass.
- OtherShrezzing 1y agoYou might not have noticed in all the frustration, but you got overcharged. 170 + 20% VAT is 204, not 206.50. Maybe they added a card fee in at the end, but if they didn’t make that abundantly clear, they’ve broken a law in most countries which use the Euro.
- Insanity 1y agoWhy 20% VAT? Different EU countries have different tax brackets, so OP might not have had 20%.
- 1y ago
- benreesman 1y agoI've now got it behind OpenRouter on Bedrock and Vertex and am rotating in K2 and Qwen more and more as I learn how to get the most of them because the silent degredation and work avoidance heuristics are not a variable I need in an already difficult expectation management regime to my stakeholders. At the rate the Chinese are going it won't be long before I can shake the dust off my sandals of this bullshit for good.
- avereveard 1y agoQwen3 coder is very good and a tenth of clcaude price on openrouter. And has a :free version for light usage. I still revert to gemini pro 2.5 here and there and claude for specific demanding tasks, but bulk token go trough open weight model at the moment.
- deleted 1y ago[deleted]
- jrs235 1y agoWent to see if I could cancel my Claude pro plan just now. On billing I see adjust plan button. On that page I can upgrade but no where can I find downgrade/cancel. I checked the account page. I see delete account but "To delete your account, please cancel your Claude Pro subscription first." Update: below the fold at the bottom of the Billing page is the cancel section and cancel button. Update 2: just clicked cancel and was offered a promo of 20% off for three months... Update 3: FYI, I logged in to my Claude account via computer (not iOS or Android).
- deleted 1y ago[deleted]
- deleted 1y ago[deleted]
- 93po 1y agoi tried this to see if i could get a discount and it just canceled it, lol. i wonder if its bc im a heavier user?
- 93po 1y agoi use privacy dot com cards to prevent this issue, takes 2 seconds to turn off the card in my extension