5 ms·
A customer is someone who pays for a service or product, right? When I've paid Google, I at least have been happy with the support. My 2c.
by Arnt 1y ago
A customer is someone who pays for a service or product, right? When I've paid Google, I at least have been happy with the support. My 2c.
- amelius 1y agoI paid with my attention (and then later I paid __again__ for the incorporated advertising costs when I bought the advertised product). They can't have it both ways.
- iinnPP 1y agoWho provides the support for you walking outside then?
- amelius 1y ago?
- jpc0 1y agoI believe the point is that advertisements are placed all over in the real world, and they are targeted based on demographics pf the area just as much as Google would be targeting ads at you. Who handles the support for Outside? In other words, by implicitly paying with “attention” you agreed to the contract which has no support, you cannot then complain about having no support. You are welcome to not use a Google product.
- exe34 1y agoI have a principle - when I see an advert of a product that I usually buy, I don't buy the product for the rest of the month.
- cweagans 1y agoTargeting ads at an aggregate demographic (like you would with a billboard) is not the same as targeting ads at a specific person because they match a desired demographic. It would be more like some guy with a sign recognizing you and running up to you to wave the sign in your face specifically. Also: I would argue that there is support for "Outside", as you put it. Fire dept/ambulance/police for emergencies, government at various levels for some things, utility companies (e.g. if a water line broke or whatever), etc, etc.
- Arnt 1y agoI think you're saying that ① the attention you pay to ads is equivalent to the sums Google typically charges paying customers, ② the help pages Google provides to you aren't equivalent to the support Google provides to paying customers and ③ the difference is unfair. Do I understand you correctly?
- amelius 1y agoYou forgot to mention the money that Google receives from me (indirectly) after I buy the advertised product.
- Arnt 1y agoThat money passes through several transactions. You're a customer of shops that are customers of manufacturers that are customers of Google. We don't generally treat customers of customers of customers as customers, so I'm not surprised that Google doesn't. I suppose you could argue for some sort of tracking system that would give Google data to prove that you do in fact buy what you buy, so Google would know that you aren't a penniless hermit, customer of noone and source of no money. I can see some disadvantages to such a system though, and I think you can too.
- sabellito 1y agoWhen you say that it seems that you don't know that Google makes money off non-subscribing users. Surely you know that?
- Arnt 1y agoSure. But when Google made money off me as a paying customer, the support was good. I think each of us has to make a choice: Either be a paying customer or accept that you're not a paying customer and aren't going to be treated like one.
- gosub100 1y agoI pay for Google Fi, who do I call and talk to regarding the spam calls I am receiving?
- qingcharles 1y agoI pay handsomely for support from Google. Still can't get into my main Google account even though I have the username, password, recovery email address.