5 ms·

Air Canada returned lost bag, it now had knife,toiletries, ticket scanner inside

62 points by andy99 1y ago

neom 1y ago
I can't get over how bad Air Canada is, compared to porter or even west jet I'm surprised anyone flys them, the people who work for them are clearly angry and the service is always expensive and bad. My most recent travel adventure with them, they fly out of someone else gates/desks at SJO, this is not messaged anywhere - I got to the airport early, and walked around trying to find the Air Canada desk, asking people, nobody seemed to know, checkin closes at 7, it's 6:55...finally find the checkin desk, Swiss Port branded (?) with an Air Canada uniform person, I swear to god she hit enter as she saw me running towards her and closed the flight, yes, I arrived at the desk exactly at 7:01. I called Air Canada and all I said was "how do I find the air Canada checkin desk in SJO?" and the response was, I kid you not, "why are you calling in to find that out?" I explained the situation, put me on hold, came back and explained that Air Canada only has a small team there, and no branded desks, and then in a very scolding tone (really, I was shocked): it was "my responsibility to figure this out in advance of travel, sir". I asked if they could help me rebook, told to "do it online". Yeah sure, all my own fault I suppose, but also...bugger off Air Canada. </rant> Noel recently covered Air Canada vs Porter: https://www.youtube.com/watch?v=s_acPeCOY1I https://www.youtube.com/watch?v=s_acPeCOY1I
- fidotron 1y ago
  In fairness to Air Canada a few months ago they pleasantly surprised me. Admittedly long haul international, which does not seem to be as extremely bad as their domestic. Pearson is clearly a disaster area at this point, as that whole gold theft demonstrated.
  - tonyarkles 1y ago
    Yeah, I've been travelling around Canada and the US for two years now for work (~30 trips) and Air Canada had a dramatic improvement somewhere around Spring/Summer 2024. From November 2023 to around April 2024 I was keeping track of the probability of actually having my checked bags arrive at the destination and they were sitting around 60%. Since around Spring 2024 it improved dramatically, plus they started offering (mediocre) beer for free in economy!
- deleted 1y ago
  [deleted]
- belval 1y ago
  Not a big fan of Air Canada, but if you are flying out of Montreal (YUL) I find that they have the best airport integration overall by a wide margin. For international flights (excluding the US), my record from drop-off at the airport to sitting at the gate was 15 minutes and it never was more than 45 minutes. Their infotainment system is also pretty good overall, never had a dead screen in +10 flights at this point. But I feel like the average person flying only a few times a year makes this very difficult to evaluate properly. My only experience with WestJet was abysmal, same for Delta. United was ok. Transat (much smaller) was good.
- peab 1y ago
  air canada often has the only direct routes for me
  - andy99 1y ago
    They also have more frequencies. E.g. Porter flies once a day YYZ-SFO. Air Canada has ~5 flights on the same route, plus various options via YVR or YUL. As bad as they are, it's good to have options for cancelled flights or changes of plans. AC know they are the only game in town which is why their service can be so bad. On routes where they have competition, particularly long-haul to Asia, I understand their product is much better.
- msgodel 1y ago
  I actually know someone who did contract IT support for them. I'm kind of surprised by how at least the IT component operates. It looks to me like there are multiple middle men trying to outsource nearly their entire company to the absolute cheapest thing they can find. Maybe all airlines work that way but I can't imagine that results in something functional.
- crowcroft 1y ago
  Air Canada get an overly bad reputation imo. 1. They are significantly larger with more complex operations than either Westjet or Porter. If people flew Porter or Westjet as frequently as Air Canada, I'm sure they'd suddenly have just as many negative experiences with them. 2. A lot of Canadian Airports SUCK, and this then gives the perception of Air Canada making a mess of things.
  - baggy_trough 1y ago
    They tried to land in the SFO taxiway nearly missing several jets not too many years ago. I think they cleared one by 20 feet or so. Not very promising.
  - barbazoo 1y ago
    > A lot of Canadian Airports SUCK, and this then gives the perception of Air Canada making a mess of things. I've only ever flown out of YVR and I have nothing bad to say about AC, so the airport could be a factor!
    - crowcroft 1y ago
      If I had to guess most of the most negative experiences involve YYZ.
- snapplebobapple 1y ago
  People fly air canada because the regultor protexts their routes so they or their partner are often the only option, especially on ibternational flights. For example. Calgary has hd many direct finternational flights denied over the years becauae the regulator thought we were served enough by flying to vancouver and tking the air canada route from there. Its pretty offensive. Regultors should be figuring how to let a aervice be offered, nit propping up entrenched junk
  - andy99 1y ago
    > Regultors should be figuring how to let a aervice be offered, nit propping up entrenched junk Welcome to Canada!
    - snapplebobapple 1y ago
      No doubt. Snatching defeat from the jaws of victory since at least the firat trudeau government
reverendsteveii 1y ago
This illustrates a dark pattern in the service industry that I really hate: deny people what they're entitled to by default and hope people give up. In this case this person had $1000 in stuff taken from them and the airline told her to file a claim, then denied it, then after they were contacted by a national news organization the re-reviewed the claim and it turns out there was nothing wrong with it at all. It's bullying, it's an attempt to use leverage to deny people what they're entitled to and it's simply wrong. Luckily airlines are too big to fail, or deliver what they sell, or follow basic regulations.
- BenTr 1y ago
  It also depends on the airline, but mostly on the worker, I believe. Some people will go a lot further to help. For example, with Turkish Airlines, I saw how a worker immediately after landing came to find some passengers to tell them there was an issue with the baggage and spent lots of time helping them.
buckle8017 1y ago
[flagged]
- cjbgkagh 1y ago
  This is becoming a pervasive problem and it almost seems like airlines are ok with it as another form of compensation. I left an item on my seat, noticed immediately after disembarking, went directly to the service desk and was given the runaround. Every step seemed to be set up to hinder any progress, never got my item back, but they were sure to let me know that I could possibly buy it back at a monthly auction.
  - soco 1y ago
    On the other hand I dropped a small wallet between chairs and when I flew back a week later it was handed to me directly - I had no idea where and when I lost it and didn't even get around putting up a claim. But that was another airline.
    - cjbgkagh 1y ago
      It's definitely possible to do this, which makes me wonder about airlines that choose not to.
potato3732842 1y ago
Lost luggage gets opened and inventoried and tracked in a computer system. This should be easy to track down if they care. What seems to have likely happened here is when the bag was on the way out of the lost stuff storage area someone noticed it had valuables and being one of the last people in the line of steps they took the valuables and put crap nobody would miss in its place. Such a substitution must happen early, before the bag gets inventoried, or late when it's on its way out, because validating claims of what's in the bag is a key part in the process of how lost luggage is returned. It's less the bag would have gotten back to her if the substitution happened early because "hey I'm looking for a bag full of shoes" doesn't result in any hits when the shoes have been sub'd out for garbage. Furthermore, there's decent video and paper trailer for handling of baggage because otherwise it's a smuggling/theft/crime vector and the airports sell lost luggage in bulk so they don't want the good stuff going missing. The audit trail is less good for lost baggage exiting the system to its rightful owner because it was already subject to scrutiny on entry. It is likely that this does ultimately get tracked down because lost luggage, at least in the US, is handled mostly by the airports themselves so the airline and airports will want to point the finger at each other and the truth should eventually come out. I'm sure when all the dust settles they'll fire a line employee and offer her $500 worth of air miles or some other completely unsatisfactory outome like that.
- OJFord 1y ago
  > Lost luggage gets opened and inventoried and tracked in a computer system. This should be easy to track down if they care. Lol. It also gets just left in the open. I came through YYZ from LHR a couple of days after my father in law from DEL, I was to ask someone about his lost bag but just happened to notice it amongst a bunch of others neatly to the side in baggage reclaim; so I just picked it up and walked out. Could've taken anyone else's too. But then how bad is that anyway, because I can do the same thing at the carousel when it comes out without it ever being lost. Kind of wild there's no checks on it really.
  - toast0 1y ago
    > Kind of wild there's no checks on it really. Luggage collection is already slow enough. Adding a correlation check would make it even slower. Plus a good number of people immediately lose their luggage slip once their bag is tagged... I wouldn't necessarily trust people having a matching slip anyway because you could just scan and print one... So then you're checking IDs and everyone who has a bag in their name needs to be present at baggage claim instead of splitting up some someone can get the rental car. That said, I think they did do ID based baggage claim when I went on a cruise... You'd find your bag and wave down an attendant and point. Needed a lot more space and labor.
throwmeaway222 1y ago
I don't fly anymore, but when I did - I didn't check baggage ever. Clothes I'm wearing and one more in my backpack.
- qualeed 1y ago
  When I can, I try to do the same, but that's not very practical for many trips and/or travelers.
- agensaequivocum 1y ago
  I wish but I have to check my firearm.
  - jlarocco 1y ago
    I feel like a checked firearm has a very small chance of going missing, though.
    - nkurz 1y ago
      I presume you are familiar with the long-time strategy among some professional photographers to put a starter pistol (technically a firearm) into their photography gear so make it less likely to go missing? https://blog.jonudell.net/2007/05/09/amazing-lifehack-pack-a-starter-pistol-to-deter-luggage-theft/ https://blog.jonudell.net/2007/05/09/amazing-lifehack-pack-a...
    - agensaequivocum 1y ago
      I don't know I have found it left unattended at the checked bagage pickup.
- flying4781 1y ago
  This isn't always an option any more. Everyone wants to bring their stuff onboard because of the horrors of checked baggage, so good luck having room in the overhead compartments if you're boarding zone 5. The article mentions "Royle says she was asked by an Air Canada representative to check her carry-on suitcase for her flight from Toronto to Newfoundland in March", so yeah Air Canada lost her carry on bag. I've witnessed pretty violating experiences with Air Canada with people trying to pack light and then getting stripped of their belongs "because there's no room in the cabin". At the end of the day you have to comply with airline employees.
AnotherGoodName 1y ago
Before the pitchforks get out of control here it could be as harmless as a couple of bags popping open in transit and the guys in baggage did their best to stuff everything back into the correct bag.
- gruez 1y ago
  That doesn't really explain the ticket scanner though?
  - AnotherGoodName 1y ago
    Yes it does and the ticket scanner should put all the suggestions of it being malicious theft by immigrants (not you but there’s seriously posts along those lines here as of now) to rest. Both baggage that’s popped open and loose items get put aside at some stage of loading. A handler looks at it all and puts loose items in the nearest bags respectively and sends it forward to the lost bag crew. That’s pretty much the simplest explanation here.
    - creaturemachine 1y ago
      Including random IT gear from the storage closet? It absolutely was some airport property and random accumulated crap used to pad out the bag to hide the theft.
      - AnotherGoodName 1y ago
        There's probably some ticketing person that to this day are scratching their heads wondering where their scanner went after briefly placing it down on a baggage cart in the chaos of an airport. This thread is really clutching at straws. This bag literally didn't make it through transit, which means the whole "they made it weigh the same to avoid flagging in transit" seem pretty stupid doesn't it? It was lost in transit and returned much later. Exactly what happens when a bag splits open and is put aside in the backroom.
slashdev 1y ago
Air Canada is a terribly run airline. I avoid them whenever possible. They lost my luggage once and it took a year of badgering them to get them to pay up for it.
andy99 1y ago
The worst part is that they forced her to gate-check this bag that would have fit in the overhead. I have seen them get really aggressive with this recently, including watching a gate agent approach an old couple who needed pre-boarding assistance and lie to them that their standard roller bag wouldn't fit on the plane and would need to be gate checked. There was an article recently about Ryanair employees getting commissions when they force someone to check their carry-on, I suspect AC is doing the same thing.
- usefulcat 1y ago
  What is the incentive for the airline to do this? Unless they are charging a fee for gate checking, which I've never heard of, this just seems like more work for the airline?
  - bawolff 1y ago
    In my experience they are only aggressive during really full flights where it is a legit concern not everything will fit (largely because they started charging an arm and a leg for checked bags, so nobody does that anymore)
    - AnotherGoodName 1y ago
      Plane type matters too. Some planes are built without appropriate overhead space, I guess because we never used to take as many laptops/electronics? The newest planes from Boeing and Airbus seem much better for this. As in you can literally see claims of "60% more overhead space per passenger" on the newest planes and I've had no issue even on full flights with airlines that use newer planes.
    - crowcroft 1y ago
      Yes, I boarded a full flight that ran out of overhead bin space and people walking up and down aisles with suitcases then exiting off the plane and then coming back on was an absolute shitshow.
  - Macha 1y ago
unsupp0rted 1y ago
> Air Canada initially refused to compensate the Newfoundland woman, but told CBC News in a statement Classic Air Canada
- subarctic 1y ago
  Classic any big company, really. With a few exceptions
tamimio 1y ago
Last month I had a bad experience with them as well. While boarding, they asked me to put the carry-on near the airplane door because the airplane was small (maybe get a bigger airplane next time!), so in good faith I did because I expected to take it while leaving, but I didn't. Other passengers had three pieces and they just got them inside, but my only piece was requested to be at the door. The problem is that the carry-on had EVERYTHING in it: my laptop, power bank, charging cables, some papers, etc., and I only had my passport and phone with me, luckily! Or I would have been stuck since my trip had 3 connections in different countries. My laptop got broken, some stuff was taken too, and I was afraid the power bank would explode as well. When I requested the bag after the first flight, they just refused. Never traveling on Air Canada again.
subarctic 1y ago
You need receipts to get money back for anything over $350? Is that a cumulative value of 350 or just for single items that are worth 350+?

62 points by andy99 1y ago

neom 1y ago

I can't get over how bad Air Canada is, compared to porter or even west jet I'm surprised anyone flys them, the people who work for them are clearly angry and the service is always expensive and bad. My most recent travel adventure with them, they fly out of someone else gates/desks at SJO, this is not messaged anywhere - I got to the airport early, and walked around trying to find the Air Canada desk, asking people, nobody seemed to know, checkin closes at 7, it's 6:55...finally find the checkin desk, Swiss Port branded (?) with an Air Canada uniform person, I swear to god she hit enter as she saw me running towards her and closed the flight, yes, I arrived at the desk exactly at 7:01. I called Air Canada and all I said was "how do I find the air Canada checkin desk in SJO?" and the response was, I kid you not, "why are you calling in to find that out?" I explained the situation, put me on hold, came back and explained that Air Canada only has a small team there, and no branded desks, and then in a very scolding tone (really, I was shocked): it was "my responsibility to figure this out in advance of travel, sir". I asked if they could help me rebook, told to "do it online". Yeah sure, all my own fault I suppose, but also...bugger off Air Canada. </rant> Noel recently covered Air Canada vs Porter: https://www.youtube.com/watch?v=s_acPeCOY1I https://www.youtube.com/watch?v=s_acPeCOY1I

fidotron 1y ago
In fairness to Air Canada a few months ago they pleasantly surprised me. Admittedly long haul international, which does not seem to be as extremely bad as their domestic. Pearson is clearly a disaster area at this point, as that whole gold theft demonstrated.
- tonyarkles 1y ago
  Yeah, I've been travelling around Canada and the US for two years now for work (~30 trips) and Air Canada had a dramatic improvement somewhere around Spring/Summer 2024. From November 2023 to around April 2024 I was keeping track of the probability of actually having my checked bags arrive at the destination and they were sitting around 60%. Since around Spring 2024 it improved dramatically, plus they started offering (mediocre) beer for free in economy!
deleted 1y ago
[deleted]
belval 1y ago
Not a big fan of Air Canada, but if you are flying out of Montreal (YUL) I find that they have the best airport integration overall by a wide margin. For international flights (excluding the US), my record from drop-off at the airport to sitting at the gate was 15 minutes and it never was more than 45 minutes. Their infotainment system is also pretty good overall, never had a dead screen in +10 flights at this point. But I feel like the average person flying only a few times a year makes this very difficult to evaluate properly. My only experience with WestJet was abysmal, same for Delta. United was ok. Transat (much smaller) was good.
peab 1y ago
air canada often has the only direct routes for me
- andy99 1y ago
  They also have more frequencies. E.g. Porter flies once a day YYZ-SFO. Air Canada has ~5 flights on the same route, plus various options via YVR or YUL. As bad as they are, it's good to have options for cancelled flights or changes of plans. AC know they are the only game in town which is why their service can be so bad. On routes where they have competition, particularly long-haul to Asia, I understand their product is much better.
msgodel 1y ago
I actually know someone who did contract IT support for them. I'm kind of surprised by how at least the IT component operates. It looks to me like there are multiple middle men trying to outsource nearly their entire company to the absolute cheapest thing they can find. Maybe all airlines work that way but I can't imagine that results in something functional.
crowcroft 1y ago
Air Canada get an overly bad reputation imo. 1. They are significantly larger with more complex operations than either Westjet or Porter. If people flew Porter or Westjet as frequently as Air Canada, I'm sure they'd suddenly have just as many negative experiences with them. 2. A lot of Canadian Airports SUCK, and this then gives the perception of Air Canada making a mess of things.
- baggy_trough 1y ago
  They tried to land in the SFO taxiway nearly missing several jets not too many years ago. I think they cleared one by 20 feet or so. Not very promising.
- barbazoo 1y ago
  > A lot of Canadian Airports SUCK, and this then gives the perception of Air Canada making a mess of things. I've only ever flown out of YVR and I have nothing bad to say about AC, so the airport could be a factor!
  - crowcroft 1y ago
    If I had to guess most of the most negative experiences involve YYZ.
snapplebobapple 1y ago
People fly air canada because the regultor protexts their routes so they or their partner are often the only option, especially on ibternational flights. For example. Calgary has hd many direct finternational flights denied over the years becauae the regulator thought we were served enough by flying to vancouver and tking the air canada route from there. Its pretty offensive. Regultors should be figuring how to let a aervice be offered, nit propping up entrenched junk
- andy99 1y ago
  > Regultors should be figuring how to let a aervice be offered, nit propping up entrenched junk Welcome to Canada!
  - snapplebobapple 1y ago
    No doubt. Snatching defeat from the jaws of victory since at least the firat trudeau government

reverendsteveii 1y ago

This illustrates a dark pattern in the service industry that I really hate: deny people what they're entitled to by default and hope people give up. In this case this person had $1000 in stuff taken from them and the airline told her to file a claim, then denied it, then after they were contacted by a national news organization the re-reviewed the claim and it turns out there was nothing wrong with it at all. It's bullying, it's an attempt to use leverage to deny people what they're entitled to and it's simply wrong. Luckily airlines are too big to fail, or deliver what they sell, or follow basic regulations.

BenTr 1y ago
It also depends on the airline, but mostly on the worker, I believe. Some people will go a lot further to help. For example, with Turkish Airlines, I saw how a worker immediately after landing came to find some passengers to tell them there was an issue with the baggage and spent lots of time helping them.

buckle8017 1y ago

[flagged]

cjbgkagh 1y ago
This is becoming a pervasive problem and it almost seems like airlines are ok with it as another form of compensation. I left an item on my seat, noticed immediately after disembarking, went directly to the service desk and was given the runaround. Every step seemed to be set up to hinder any progress, never got my item back, but they were sure to let me know that I could possibly buy it back at a monthly auction.
- soco 1y ago
  On the other hand I dropped a small wallet between chairs and when I flew back a week later it was handed to me directly - I had no idea where and when I lost it and didn't even get around putting up a claim. But that was another airline.
  - cjbgkagh 1y ago
    It's definitely possible to do this, which makes me wonder about airlines that choose not to.

potato3732842 1y ago

Lost luggage gets opened and inventoried and tracked in a computer system. This should be easy to track down if they care. What seems to have likely happened here is when the bag was on the way out of the lost stuff storage area someone noticed it had valuables and being one of the last people in the line of steps they took the valuables and put crap nobody would miss in its place. Such a substitution must happen early, before the bag gets inventoried, or late when it's on its way out, because validating claims of what's in the bag is a key part in the process of how lost luggage is returned. It's less the bag would have gotten back to her if the substitution happened early because "hey I'm looking for a bag full of shoes" doesn't result in any hits when the shoes have been sub'd out for garbage. Furthermore, there's decent video and paper trailer for handling of baggage because otherwise it's a smuggling/theft/crime vector and the airports sell lost luggage in bulk so they don't want the good stuff going missing. The audit trail is less good for lost baggage exiting the system to its rightful owner because it was already subject to scrutiny on entry. It is likely that this does ultimately get tracked down because lost luggage, at least in the US, is handled mostly by the airports themselves so the airline and airports will want to point the finger at each other and the truth should eventually come out. I'm sure when all the dust settles they'll fire a line employee and offer her $500 worth of air miles or some other completely unsatisfactory outome like that.

OJFord 1y ago
> Lost luggage gets opened and inventoried and tracked in a computer system. This should be easy to track down if they care. Lol. It also gets just left in the open. I came through YYZ from LHR a couple of days after my father in law from DEL, I was to ask someone about his lost bag but just happened to notice it amongst a bunch of others neatly to the side in baggage reclaim; so I just picked it up and walked out. Could've taken anyone else's too. But then how bad is that anyway, because I can do the same thing at the carousel when it comes out without it ever being lost. Kind of wild there's no checks on it really.
- toast0 1y ago
  > Kind of wild there's no checks on it really. Luggage collection is already slow enough. Adding a correlation check would make it even slower. Plus a good number of people immediately lose their luggage slip once their bag is tagged... I wouldn't necessarily trust people having a matching slip anyway because you could just scan and print one... So then you're checking IDs and everyone who has a bag in their name needs to be present at baggage claim instead of splitting up some someone can get the rental car. That said, I think they did do ID based baggage claim when I went on a cruise... You'd find your bag and wave down an attendant and point. Needed a lot more space and labor.

throwmeaway222 1y ago

I don't fly anymore, but when I did - I didn't check baggage ever. Clothes I'm wearing and one more in my backpack.

qualeed 1y ago
When I can, I try to do the same, but that's not very practical for many trips and/or travelers.
agensaequivocum 1y ago
I wish but I have to check my firearm.
- jlarocco 1y ago
  I feel like a checked firearm has a very small chance of going missing, though.
  - nkurz 1y ago
    I presume you are familiar with the long-time strategy among some professional photographers to put a starter pistol (technically a firearm) into their photography gear so make it less likely to go missing? https://blog.jonudell.net/2007/05/09/amazing-lifehack-pack-a-starter-pistol-to-deter-luggage-theft/ https://blog.jonudell.net/2007/05/09/amazing-lifehack-pack-a...
  - agensaequivocum 1y ago
    I don't know I have found it left unattended at the checked bagage pickup.
flying4781 1y ago
This isn't always an option any more. Everyone wants to bring their stuff onboard because of the horrors of checked baggage, so good luck having room in the overhead compartments if you're boarding zone 5. The article mentions "Royle says she was asked by an Air Canada representative to check her carry-on suitcase for her flight from Toronto to Newfoundland in March", so yeah Air Canada lost her carry on bag. I've witnessed pretty violating experiences with Air Canada with people trying to pack light and then getting stripped of their belongs "because there's no room in the cabin". At the end of the day you have to comply with airline employees.

AnotherGoodName 1y ago

Before the pitchforks get out of control here it could be as harmless as a couple of bags popping open in transit and the guys in baggage did their best to stuff everything back into the correct bag.

gruez 1y ago
That doesn't really explain the ticket scanner though?
- AnotherGoodName 1y ago
  Yes it does and the ticket scanner should put all the suggestions of it being malicious theft by immigrants (not you but there’s seriously posts along those lines here as of now) to rest. Both baggage that’s popped open and loose items get put aside at some stage of loading. A handler looks at it all and puts loose items in the nearest bags respectively and sends it forward to the lost bag crew. That’s pretty much the simplest explanation here.
  - creaturemachine 1y ago
    Including random IT gear from the storage closet? It absolutely was some airport property and random accumulated crap used to pad out the bag to hide the theft.
    - AnotherGoodName 1y ago
      There's probably some ticketing person that to this day are scratching their heads wondering where their scanner went after briefly placing it down on a baggage cart in the chaos of an airport. This thread is really clutching at straws. This bag literally didn't make it through transit, which means the whole "they made it weigh the same to avoid flagging in transit" seem pretty stupid doesn't it? It was lost in transit and returned much later. Exactly what happens when a bag splits open and is put aside in the backroom.

slashdev 1y ago

Air Canada is a terribly run airline. I avoid them whenever possible. They lost my luggage once and it took a year of badgering them to get them to pay up for it.

andy99 1y ago

The worst part is that they forced her to gate-check this bag that would have fit in the overhead. I have seen them get really aggressive with this recently, including watching a gate agent approach an old couple who needed pre-boarding assistance and lie to them that their standard roller bag wouldn't fit on the plane and would need to be gate checked. There was an article recently about Ryanair employees getting commissions when they force someone to check their carry-on, I suspect AC is doing the same thing.

usefulcat 1y ago
What is the incentive for the airline to do this? Unless they are charging a fee for gate checking, which I've never heard of, this just seems like more work for the airline?
- bawolff 1y ago
  In my experience they are only aggressive during really full flights where it is a legit concern not everything will fit (largely because they started charging an arm and a leg for checked bags, so nobody does that anymore)
  - AnotherGoodName 1y ago
    Plane type matters too. Some planes are built without appropriate overhead space, I guess because we never used to take as many laptops/electronics? The newest planes from Boeing and Airbus seem much better for this. As in you can literally see claims of "60% more overhead space per passenger" on the newest planes and I've had no issue even on full flights with airlines that use newer planes.
  - crowcroft 1y ago
    Yes, I boarded a full flight that ran out of overhead bin space and people walking up and down aisles with suitcases then exiting off the plane and then coming back on was an absolute shitshow.
- Macha 1y ago

unsupp0rted 1y ago

> Air Canada initially refused to compensate the Newfoundland woman, but told CBC News in a statement Classic Air Canada

subarctic 1y ago
Classic any big company, really. With a few exceptions

tamimio 1y ago

Last month I had a bad experience with them as well. While boarding, they asked me to put the carry-on near the airplane door because the airplane was small (maybe get a bigger airplane next time!), so in good faith I did because I expected to take it while leaving, but I didn't. Other passengers had three pieces and they just got them inside, but my only piece was requested to be at the door. The problem is that the carry-on had EVERYTHING in it: my laptop, power bank, charging cables, some papers, etc., and I only had my passport and phone with me, luckily! Or I would have been stuck since my trip had 3 connections in different countries. My laptop got broken, some stuff was taken too, and I was afraid the power bank would explode as well. When I requested the bag after the first flight, they just refused. Never traveling on Air Canada again.

subarctic 1y ago

You need receipts to get money back for anything over $350? Is that a cumulative value of 350 or just for single items that are worth 350+?