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Pro-tip: Don't host your status / outage page on your own infrastructure. We learned this lesson the hard way at AWS with S3.

by ozten 1y ago

dmix 1y ago
How would you host a status page on Starlink? Are there web servers that are only connected to a satellite connection in house or something? Or is this just speculation that's how their marketing website works.
- deleted 1y ago
  [deleted]
- geoffeg 1y ago
  Starlink still has infrastructure outside the satellites to run normal company stuff. If they screwed up something in their core routing system, or DNS, etc it could affect everything.
  - dmix 1y ago
    Ah good point
- ianburrell 1y ago
  Starlink has servers for the website and subscriber sites. Importantly, they have servers for controlling the satellite network. They also have multiple gateways for satellites to connect to the network. A problem in their network would take down the sites, and maybe the control plane for satellites.
- sneak 1y ago
  Starlink runs a terrestrial network to support the vehicles obviously. They have to do peering at POPs in cages on the ground like any other ISP.
chrisstanchak 1y ago
True, but nothing tells the story quite like a "no healthy upstream" status page
- deleted 1y ago
  [deleted]
AdamJacobMuller 1y ago
I broadly agree with what you're saying, but, that's not the issue here. They don't even have a dedicated status/outage page, afaik. The website being down is a more classic problem. The outage probably increased traffic to their website by 1000x if not more and the infrastructure for the website simply couldn't cope. Good lesson on keeping your status infrastructure simple and on something which is highly scalable. Having a CDN where the main page of their site was 99% cached globally would have probably mitigated this issue.
belter 1y ago
Pro-tip: Host your status/outage page on your own infrastructure... :-) If you can't reach it...You are down :-)
- Scoundreller 1y ago
  It’s like when our vendor’s tech support number tells you you’re 300th in queue (or busy cuz their lines are saturated) instead of the usual 2nd or 3rd. You just hang up cuz you know it’s everyone.
jackdawipper 1y ago
maybe its a double double triple bluff
connicpu 1y ago
Starlink.com is hosted on Azure judging by its DNS records

Pro-tip: Don't host your status / outage page on your own infrastructure. We learned this lesson the hard way at AWS with S3.

by ozten 1y ago

Pro-tip: Don't host your status / outage page on your own infrastructure. We learned this lesson the hard way at AWS with S3.

dmix 1y ago

How would you host a status page on Starlink? Are there web servers that are only connected to a satellite connection in house or something? Or is this just speculation that's how their marketing website works.

deleted 1y ago
[deleted]
geoffeg 1y ago
Starlink still has infrastructure outside the satellites to run normal company stuff. If they screwed up something in their core routing system, or DNS, etc it could affect everything.
- dmix 1y ago
  Ah good point
ianburrell 1y ago
Starlink has servers for the website and subscriber sites. Importantly, they have servers for controlling the satellite network. They also have multiple gateways for satellites to connect to the network. A problem in their network would take down the sites, and maybe the control plane for satellites.
sneak 1y ago
Starlink runs a terrestrial network to support the vehicles obviously. They have to do peering at POPs in cages on the ground like any other ISP.

chrisstanchak 1y ago

True, but nothing tells the story quite like a "no healthy upstream" status page

deleted 1y ago
[deleted]

AdamJacobMuller 1y ago

I broadly agree with what you're saying, but, that's not the issue here. They don't even have a dedicated status/outage page, afaik. The website being down is a more classic problem. The outage probably increased traffic to their website by 1000x if not more and the infrastructure for the website simply couldn't cope. Good lesson on keeping your status infrastructure simple and on something which is highly scalable. Having a CDN where the main page of their site was 99% cached globally would have probably mitigated this issue.

belter 1y ago

Pro-tip: Host your status/outage page on your own infrastructure... :-) If you can't reach it...You are down :-)

Scoundreller 1y ago
It’s like when our vendor’s tech support number tells you you’re 300th in queue (or busy cuz their lines are saturated) instead of the usual 2nd or 3rd. You just hang up cuz you know it’s everyone.

jackdawipper 1y ago

maybe its a double double triple bluff

connicpu 1y ago

Starlink.com is hosted on Azure judging by its DNS records