One thing about people in the US is that they really don't have as much bureaucracy as other developed nations and culturally we put a huge premium on service.

One thing about people in the US is that they really don't have as much bureaucracy as other developed nations and culturally we put a huge premium on service. So I think for a lot of people healthcare (or other forms of insurance) is the where they encounter it. That said, this is something I like about the US and I would like to see healthcare be more service oriented.