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I think both things are true - people overestimate the level of support provided by AWS, but also re-building the laundry list of stuff OP did in-house to save
by steveBK123 1y ago
I think both things are true - people overestimate the level of support provided by AWS, but also re-building the laundry list of stuff OP did in-house to save $24k/year seems onerous.
But the idea that AWS provides some sort of white glove 24/7 support is laughable for anyone that's ever run into issues with one of their products...
- jbverschoor 1y agoIt’s mostly stuff they would have done on aws anyway, and probably with crappy tools/reproducability
- tekla 1y agoI love the fact that AWS was willing to make kernel updates to support our use cases within a week of flagging it
- literallyroy 1y agoOnly incident we needed AWS support we had an engineer on call with us for several hours (including a shift change for them). Might’ve been a one-off but has seemed like their support is pretty phenomenal (also talked with someone who worked there and they thought it was good).
- everfrustrated 1y agoIf you pay for enterprise support they will absolutely stay on a call with you during a production outage. Best support I've seen from any of the vendors I've used.
- NomiJ 1y ago100% this. I have used support multiple times, there were times when calls took more than 12 hours. We used basic and Whenever I needed support I turned on to "Business" - from memory it costed 100 bucks a month.