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When Apple did their disastrous Apple Music transition, I was in the habit of daily recreation that involved driving in areas without mobile access. All of a s

When Apple did their disastrous Apple Music transition, I was in the habit of daily recreation that involved driving in areas without mobile access. All of a sudden one day, I was cut off from all my music, by the creators of the iPod! I switched away from Apple Music and will never return. 15 years of extensive usage of iTunes, and now I will never trust Apple with my music needs again. I'm sure they don't care, or consider the move a good tradeoff for their user base, but it's the most user hostile thing I've ever experienced in two decades on Apple platforms.

simonw 1y ago
Did the "download" option in Apple Music not work? Or was that not available when they first launched the new app?
- amendegree 1y ago
  The OP already had the music downloaded to his device. When apple switched to the streaming service they deleted all that… you still technically owned the music, but now it had to be streamed. I also don’t recall if they started with an offline feature.
  - icedchai 1y ago
    I never ran into this. I've never switched to to their streaming service and still use the iTunes app on my phone, which lets you download.
    - kccqzy 1y ago
      Yeah but many albums are only available via streaming, not for purchasing outright.
      - babypuncher 1y ago
        When media companies refuse to sell me something, I take it as permission to sail the high seas for it
    - Henchman21 1y ago
      Well my library was essentially destroyed by their actions. Albums that I own and ripped my damn self now have holes in them — all the wildly popular tracks on many of my albums are gone. The metadata still shows the track but it won’t play. The artwork I carefully curated was overwritten with unrelated junk albums, often $0.99 compilations that you might’ve found in a bargain bin 20 years ago. Even the data I created myself Apple felt zero issue with overwriting it themselves. Oh and all my lossless got shit on. Fuck me I guess??
  - thom 1y ago
    Mine just magically worked the whole time. In fact just last week I noticed I still had CD scratch artefacts in one of my tunes on Apple Music which I must have ripped 20-25 years ago (and went and redownloaded it from Apple instead).
  - Spooky23 1y ago
    The magic was that you had to have iTunes Match or manually sync. Years later, few people remember or are still shaking their fist and babbling over U2. Apple didn’t communicate that well and many folks lost stuff, particularly if they are picky about recordings. All of the CD collection stuff has degraded everywhere as the databases of tracks have been passed around to various overlords.
    - foobarchu 1y ago
      As someone who didn't have an iPhone during that switch (haven't since 2014), what happened to music that isn't in Apple Music? Streaming services are famously incomplete databases.
      - Spooky23 1y ago
        If you have iTunes Match, it syncs to the cloud for $25/year. (https://support.apple.com/en-us/108935 https://support.apple.com/en-us/108935) Otherwise, you sync with iTunes/Music.app or manage outside of Apple like we did from 2000 till whenever match came out. My wife had an extensive collection of recordings that aren’t available on Apple Music and never will be, and they’ve flawlessly synced since Match came out like 20 years ago. I think the complaints about album are 100% legit. But a lot of the lost data/miscategorized albums are likely more related to old farts like me forgetting that many of my “CD rips” may have fallen off the Napster truck 30 years ago. Apple when it comes to purchased music has been pretty awesome to its customers. (Apple Music… meh) Buying songs has been a sideshow for what… a decade? Unlike many providers, it’s all still there humming away. Every person involved is long retired, it’s still alive.
- joshmarinacci 1y ago
  It did have that at launch, but the transition was very confusing. There was (is?) an "iTunes Match" thing to replicate your personal mp3s in the cloud rather than uploading them. It was a real mess.
- epistasis 1y ago
  There was a random smattering of songs from my library on my device, but not according to anything I regularly listened to. I couldn't be bothered to spend time manually selecting stuff to download back then. It was offensive to even ask that spend 30 minutes manually correcting a completely unnecessary mistake on their part. And this was during a really really bad time in interface, with the flat ui idiocy all the rage, and when people were abandoning all UI standards that gave any affordances at all. If I'm going to go and correct Apple's mistake, I may as well switch to another vendor and do it. Which is what I did. I'm now on Spotify to this day, even though it has many of the problems as Appple Music. At least Spotify had fewer bugs at the time, and they hadn't deleted music off my device. Good riddance and I'll never go back to Apple Music.
- Rebelgecko 1y ago
  At least when I last tried the android version of the Apple Music app, when you're technically but not reliably connected to the Internet (captive portal, crappy signal quality, etc), operations like play/next track/previous track would hang for 60 seconds before the UI responded
  - mr_toad 1y ago
    Yeah you need to navigate to “Library -> Downloaded Music” and play from there. Otherwise it will try and phone home.
w10-1 1y ago
Forget internet: just sync. Add music on macOS, and on your phone. Then sync. RESULT: one overwrites the other, regardless of any settings. You no longer have the audio you formerly owned.
- rsync 1y ago
  In 2025 I have a dedicated pixel5 with no SIM card that is nothing but an mp3 player. It has nothing installed but VLC. Life is too short to deal with the ridiculous interoperability of (simple music files) and (any modern computing platform).
  - copperx 1y ago
    What is the function of parentheses here?
    - rjbwork 1y ago
      Think of them as variables - a stand in for any given file format or modern operating system.
      - ofalkaed 1y ago
        The language itself gets that across without the parenthesis, literally what was said.
        interstice 1y ago
        Some people like the clarity of dividing up sentences to avoid any possible misinterpretation.
        ashdksnndck 1y ago
        The parentheses eliminate this alternative interpretation: > Life is too short to deal with (the ridiculous interoperability of simple music files) and (any modern computing platform).
apitman 1y ago
> All of a sudden one day, I was cut off from all my music, by the creators of the iPod! iCloud: $1000 in Apple's pocket

simonw 1y ago

Did the "download" option in Apple Music not work? Or was that not available when they first launched the new app?

amendegree 1y ago
The OP already had the music downloaded to his device. When apple switched to the streaming service they deleted all that… you still technically owned the music, but now it had to be streamed. I also don’t recall if they started with an offline feature.
- icedchai 1y ago
  I never ran into this. I've never switched to to their streaming service and still use the iTunes app on my phone, which lets you download.
  - kccqzy 1y ago
    Yeah but many albums are only available via streaming, not for purchasing outright.
    - babypuncher 1y ago
      When media companies refuse to sell me something, I take it as permission to sail the high seas for it
  - Henchman21 1y ago
    Well my library was essentially destroyed by their actions. Albums that I own and ripped my damn self now have holes in them — all the wildly popular tracks on many of my albums are gone. The metadata still shows the track but it won’t play. The artwork I carefully curated was overwritten with unrelated junk albums, often $0.99 compilations that you might’ve found in a bargain bin 20 years ago. Even the data I created myself Apple felt zero issue with overwriting it themselves. Oh and all my lossless got shit on. Fuck me I guess??
- thom 1y ago
  Mine just magically worked the whole time. In fact just last week I noticed I still had CD scratch artefacts in one of my tunes on Apple Music which I must have ripped 20-25 years ago (and went and redownloaded it from Apple instead).
- Spooky23 1y ago
  The magic was that you had to have iTunes Match or manually sync. Years later, few people remember or are still shaking their fist and babbling over U2. Apple didn’t communicate that well and many folks lost stuff, particularly if they are picky about recordings. All of the CD collection stuff has degraded everywhere as the databases of tracks have been passed around to various overlords.
  - foobarchu 1y ago
    As someone who didn't have an iPhone during that switch (haven't since 2014), what happened to music that isn't in Apple Music? Streaming services are famously incomplete databases.
    - Spooky23 1y ago
      If you have iTunes Match, it syncs to the cloud for $25/year. (https://support.apple.com/en-us/108935 https://support.apple.com/en-us/108935) Otherwise, you sync with iTunes/Music.app or manage outside of Apple like we did from 2000 till whenever match came out. My wife had an extensive collection of recordings that aren’t available on Apple Music and never will be, and they’ve flawlessly synced since Match came out like 20 years ago. I think the complaints about album are 100% legit. But a lot of the lost data/miscategorized albums are likely more related to old farts like me forgetting that many of my “CD rips” may have fallen off the Napster truck 30 years ago. Apple when it comes to purchased music has been pretty awesome to its customers. (Apple Music… meh) Buying songs has been a sideshow for what… a decade? Unlike many providers, it’s all still there humming away. Every person involved is long retired, it’s still alive.
joshmarinacci 1y ago
It did have that at launch, but the transition was very confusing. There was (is?) an "iTunes Match" thing to replicate your personal mp3s in the cloud rather than uploading them. It was a real mess.
epistasis 1y ago
There was a random smattering of songs from my library on my device, but not according to anything I regularly listened to. I couldn't be bothered to spend time manually selecting stuff to download back then. It was offensive to even ask that spend 30 minutes manually correcting a completely unnecessary mistake on their part. And this was during a really really bad time in interface, with the flat ui idiocy all the rage, and when people were abandoning all UI standards that gave any affordances at all. If I'm going to go and correct Apple's mistake, I may as well switch to another vendor and do it. Which is what I did. I'm now on Spotify to this day, even though it has many of the problems as Appple Music. At least Spotify had fewer bugs at the time, and they hadn't deleted music off my device. Good riddance and I'll never go back to Apple Music.
Rebelgecko 1y ago
At least when I last tried the android version of the Apple Music app, when you're technically but not reliably connected to the Internet (captive portal, crappy signal quality, etc), operations like play/next track/previous track would hang for 60 seconds before the UI responded
- mr_toad 1y ago
  Yeah you need to navigate to “Library -> Downloaded Music” and play from there. Otherwise it will try and phone home.

w10-1 1y ago

Forget internet: just sync. Add music on macOS, and on your phone. Then sync. RESULT: one overwrites the other, regardless of any settings. You no longer have the audio you formerly owned.

rsync 1y ago
In 2025 I have a dedicated pixel5 with no SIM card that is nothing but an mp3 player. It has nothing installed but VLC. Life is too short to deal with the ridiculous interoperability of (simple music files) and (any modern computing platform).
- copperx 1y ago
  What is the function of parentheses here?
  - rjbwork 1y ago
    Think of them as variables - a stand in for any given file format or modern operating system.
    - ofalkaed 1y ago
      The language itself gets that across without the parenthesis, literally what was said.
      - interstice 1y ago
        Some people like the clarity of dividing up sentences to avoid any possible misinterpretation.
      - ashdksnndck 1y ago
        The parentheses eliminate this alternative interpretation: > Life is too short to deal with (the ridiculous interoperability of simple music files) and (any modern computing platform).

apitman 1y ago

> All of a sudden one day, I was cut off from all my music, by the creators of the iPod! iCloud: $1000 in Apple's pocket