4 ms·

It is not the status page that drives customer compensation. It is downtime.

camdenreslink 1y ago
The status page is essentially an admission of guilt. It can require approval from the legal department and a high level official from the company to approve updating it and the verbiage used on the status page.
- dijit 1y ago
  then it’s fucking useless. Let’s crowd source our own
  - Tijdreiziger 1y ago
    That’s what Downdetector is. https://downdetector.com/ https://downdetector.com/
  - hugs 1y ago
    working on it! (valet network)
  - refulgentis 1y ago
    "It can", this is just free-associating, don't let it get to ya. (disclaimer: xoogler)
  - shuntress 1y ago
    We tried to do that. It didn't work. Too much spam, scams, and abuse.
  - baggy_trough 1y ago
    You're in the crowdsourced version right now.
- dpkirchner 1y ago
  You are likely right, but it's still gross dishonesty. I'm not ready to let Google and their engineers off the hook for that.
  - refulgentis 1y ago
    Inter alia, "is essentially", "it can", tell us this is just free-associating. We should probably avoid punishing them based on free-associating made by a random not-anonymous not-Googler not-Xoogler account on HN. (disclaimer: xoogler)
- hodgesrm 1y ago
  > It can require approval from the legal department and a high level official from the company to approve updating it and the verbiage used on the status page. Is that true in this case or are you speculating? My company runs a cloud platform. Our strategy is to have outages happen as rarely as possible and to proactively offer rebates based on customer-measured downtime. I don't know why people would trust vendors that do otherwise.
  - camdenreslink 1y ago
    I don't have any special knowledge about the companies involved in this outage. I do know most (all?) status pages for large companies have to be manually updated and not just anybody can do that. These things impact contracts, so you want to be really sure it is accurate and an actual outage (not just a monitor going off, possibly giving a false positive).

The status page is essentially an admission of guilt. It can require approval from the legal department and a high level official from the company to approve updating it and the verbiage used on the status page.

dijit 1y ago
then it’s fucking useless. Let’s crowd source our own
- Tijdreiziger 1y ago
  That’s what Downdetector is. https://downdetector.com/ https://downdetector.com/
- hugs 1y ago
  working on it! (valet network)
- refulgentis 1y ago
  "It can", this is just free-associating, don't let it get to ya. (disclaimer: xoogler)
- shuntress 1y ago
  We tried to do that. It didn't work. Too much spam, scams, and abuse.
- baggy_trough 1y ago
  You're in the crowdsourced version right now.
dpkirchner 1y ago
You are likely right, but it's still gross dishonesty. I'm not ready to let Google and their engineers off the hook for that.
- refulgentis 1y ago
  Inter alia, "is essentially", "it can", tell us this is just free-associating. We should probably avoid punishing them based on free-associating made by a random not-anonymous not-Googler not-Xoogler account on HN. (disclaimer: xoogler)
hodgesrm 1y ago
> It can require approval from the legal department and a high level official from the company to approve updating it and the verbiage used on the status page. Is that true in this case or are you speculating? My company runs a cloud platform. Our strategy is to have outages happen as rarely as possible and to proactively offer rebates based on customer-measured downtime. I don't know why people would trust vendors that do otherwise.
- camdenreslink 1y ago
  I don't have any special knowledge about the companies involved in this outage. I do know most (all?) status pages for large companies have to be manually updated and not just anybody can do that. These things impact contracts, so you want to be really sure it is accurate and an actual outage (not just a monitor going off, possibly giving a false positive).