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IIRC status pages drive customer compensation for downtime. Updating it is basically signing the check for their biggest customers, in most similar companies yo
by shmatt 1y ago
IIRC status pages drive customer compensation for downtime. Updating it is basically signing the check for their biggest customers, in most similar companies you need a very senior executive to approve the update
On the other side of this, Firebase probably doesn't have money at stake making the update
- aiauthoritydev 1y agoIt is not the status page that drives customer compensation. It is downtime.
- camdenreslink 1y agoThe status page is essentially an admission of guilt. It can require approval from the legal department and a high level official from the company to approve updating it and the verbiage used on the status page.
- dijit 1y agothen it’s fucking useless. Let’s crowd source our own
- Tijdreiziger 1y agoThat’s what Downdetector is. https://downdetector.com/ https://downdetector.com/
- hugs 1y agoworking on it! (valet network)
- refulgentis 1y ago"It can", this is just free-associating, don't let it get to ya. (disclaimer: xoogler)
- shuntress 1y agoWe tried to do that. It didn't work. Too much spam, scams, and abuse.
- baggy_trough 1y agoYou're in the crowdsourced version right now.
- dpkirchner 1y agoYou are likely right, but it's still gross dishonesty. I'm not ready to let Google and their engineers off the hook for that.
- refulgentis 1y agoInter alia, "is essentially", "it can", tell us this is just free-associating. We should probably avoid punishing them based on free-associating made by a random not-anonymous not-Googler not-Xoogler account on HN. (disclaimer: xoogler)
- hodgesrm 1y ago> It can require approval from the legal department and a high level official from the company to approve updating it and the verbiage used on the status page. Is that true in this case or are you speculating? My company runs a cloud platform. Our strategy is to have outages happen as rarely as possible and to proactively offer rebates based on customer-measured downtime. I don't know why people would trust vendors that do otherwise.
- camdenreslink 1y agoI don't have any special knowledge about the companies involved in this outage. I do know most (all?) status pages for large companies have to be manually updated and not just anybody can do that. These things impact contracts, so you want to be really sure it is accurate and an actual outage (not just a monitor going off, possibly giving a false positive).
- refulgentis 1y agoNah, its just some client side caching / JS stuff. Clicking the big refresh button fixed it for me, 15 minutes before OP noted it. (n.b. as much as Google in aggregate is evil, they're smart evil. You can't avoid execs approving every outage because checks without some paper trail, and execs don't want to approve every outage, you'd have to rely on too many engineers and sales people, even as ex-employees, to keep it a secret. disclaimer: xoogler) (EDIT: for posterity, we're discussing a "overall status" thing with a huge refresh button, right above a huge table chockful of orange triangles that indicate "One or more regions affected" - even when the "overall status" was green, the table was still full of orange and visible immediately underneath. My point being, you gotta suppose a wholeeee bunch of stuff to get to the point there was ever info suppressed, much less suppressed intentionally to avoid cutting checks)