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> you’re complaining that listening to your users is hard and you wish a machine could help you with it. That's entirely the wrong take, IMO. Listening to use

> you’re complaining that listening to your users is hard and you wish a machine could help you with it. That's entirely the wrong take, IMO. Listening to users is easy, but the users often don't say anything when they speak. Those non-reports are basically spam that should be automatically thrown away.

keyringlight 1y ago
When a mozilla application crashed it'll ask you to leave a comment to try and help resolve the issue when it prompts to send crash info, and you used to be able to see all those comments on https://crash-stats.mozilla.org https://crash-stats.mozilla.org (it seems to be behind login or restricted access now). There was a lot of vitriol and unhelpful comments that any developer would need to wade through to get to anything to give them a lead
- Vilian 1y ago
  It also leave a coredump, they can remove repeated entries and then filter by good comments
tonyedgecombe 1y ago
I have a tiny bit of sympathy for this, I have received a bug report that said “Your software doesn’t work”. I’d always reply though, usually with something equally terse.
- 0points 1y ago
  Most recently, a github user opened a issue on one of my projects and asked "Why should I use this instead of Y". As a developer sharing my code online, I don't even know where to begin answering that. This is typical non-tech spam.
  - pasc1878 1y ago
    No this is a valid request. If a user wants to use a piece of software to do A and several different pieces of code do that - why should they choose yours. What is your selling point. Especially if they have been using the other product why should they switch to yours?
    - Sohcahtoa82 1y ago
      If I'm writing FOSS and someone asked me that, I'd just reply with ¯\_(ツ)_/¯ I'm not making money from it, so trying to convince some random individual to use it is a waste of my time. Sure, I'll describe the features in the README and possibly include comparisons to other software, but I won't go out of my way to convince a specific rando just because they asked.
      - deleted 1y ago
        [deleted]
    - deleted 1y ago
      [deleted]

keyringlight 1y ago

When a mozilla application crashed it'll ask you to leave a comment to try and help resolve the issue when it prompts to send crash info, and you used to be able to see all those comments on https://crash-stats.mozilla.org https://crash-stats.mozilla.org (it seems to be behind login or restricted access now). There was a lot of vitriol and unhelpful comments that any developer would need to wade through to get to anything to give them a lead

Vilian 1y ago
It also leave a coredump, they can remove repeated entries and then filter by good comments

tonyedgecombe 1y ago

I have a tiny bit of sympathy for this, I have received a bug report that said “Your software doesn’t work”. I’d always reply though, usually with something equally terse.

0points 1y ago
Most recently, a github user opened a issue on one of my projects and asked "Why should I use this instead of Y". As a developer sharing my code online, I don't even know where to begin answering that. This is typical non-tech spam.
- pasc1878 1y ago
  No this is a valid request. If a user wants to use a piece of software to do A and several different pieces of code do that - why should they choose yours. What is your selling point. Especially if they have been using the other product why should they switch to yours?
  - Sohcahtoa82 1y ago
    If I'm writing FOSS and someone asked me that, I'd just reply with ¯\_(ツ)_/¯ I'm not making money from it, so trying to convince some random individual to use it is a waste of my time. Sure, I'll describe the features in the README and possibly include comparisons to other software, but I won't go out of my way to convince a specific rando just because they asked.
    - deleted 1y ago
      [deleted]
  - deleted 1y ago
    [deleted]