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With all due respect, That is the price you pay for your users doing _free_ software testing for you! We are on the “listen to your users” mecca and you’re comp

by airza 1y ago

With all due respect, That is the price you pay for your users doing _free_ software testing for you! We are on the “listen to your users” mecca and you’re complaining that listening to your users is hard and you wish a machine could help you with it.

Sohcahtoa82 1y ago
> you’re complaining that listening to your users is hard and you wish a machine could help you with it. That's entirely the wrong take, IMO. Listening to users is easy, but the users often don't say anything when they speak. Those non-reports are basically spam that should be automatically thrown away.
- keyringlight 1y ago
  When a mozilla application crashed it'll ask you to leave a comment to try and help resolve the issue when it prompts to send crash info, and you used to be able to see all those comments on https://crash-stats.mozilla.org https://crash-stats.mozilla.org (it seems to be behind login or restricted access now). There was a lot of vitriol and unhelpful comments that any developer would need to wade through to get to anything to give them a lead
  - Vilian 1y ago
    It also leave a coredump, they can remove repeated entries and then filter by good comments
- tonyedgecombe 1y ago
  I have a tiny bit of sympathy for this, I have received a bug report that said “Your software doesn’t work”. I’d always reply though, usually with something equally terse.
  - 0points 1y ago
    Most recently, a github user opened a issue on one of my projects and asked "Why should I use this instead of Y". As a developer sharing my code online, I don't even know where to begin answering that. This is typical non-tech spam.
    - pasc1878 1y ago
      No this is a valid request. If a user wants to use a piece of software to do A and several different pieces of code do that - why should they choose yours. What is your selling point. Especially if they have been using the other product why should they switch to yours?
      - Sohcahtoa82 1y ago
        If I'm writing FOSS and someone asked me that, I'd just reply with ¯\_(ツ)_/¯ I'm not making money from it, so trying to convince some random individual to use it is a waste of my time. Sure, I'll describe the features in the README and possibly include comparisons to other software, but I won't go out of my way to convince a specific rando just because they asked.
        deleted 1y ago
        [deleted]
      - deleted 1y ago
        [deleted]
mmsc 1y ago
>for your users doing _free_ software testing for you! In comparison to _paid_ software testing, which doesn't change the point at all: if they were paid to find bugs, they wouldn't be paid for useless and unactionable reports. >you’re complaining that listening to your users is hard Sometimes - and I'd wager most of the time - they are, yes, unless your product solely attracts technically competent and advanced users that can attempt to understand/reason about what is causing the issue.

by airza 1y ago

Sohcahtoa82 1y ago

> you’re complaining that listening to your users is hard and you wish a machine could help you with it. That's entirely the wrong take, IMO. Listening to users is easy, but the users often don't say anything when they speak. Those non-reports are basically spam that should be automatically thrown away.

keyringlight 1y ago
When a mozilla application crashed it'll ask you to leave a comment to try and help resolve the issue when it prompts to send crash info, and you used to be able to see all those comments on https://crash-stats.mozilla.org https://crash-stats.mozilla.org (it seems to be behind login or restricted access now). There was a lot of vitriol and unhelpful comments that any developer would need to wade through to get to anything to give them a lead
- Vilian 1y ago
  It also leave a coredump, they can remove repeated entries and then filter by good comments
tonyedgecombe 1y ago
I have a tiny bit of sympathy for this, I have received a bug report that said “Your software doesn’t work”. I’d always reply though, usually with something equally terse.
- 0points 1y ago
  Most recently, a github user opened a issue on one of my projects and asked "Why should I use this instead of Y". As a developer sharing my code online, I don't even know where to begin answering that. This is typical non-tech spam.
  - pasc1878 1y ago
    No this is a valid request. If a user wants to use a piece of software to do A and several different pieces of code do that - why should they choose yours. What is your selling point. Especially if they have been using the other product why should they switch to yours?
    - Sohcahtoa82 1y ago
      If I'm writing FOSS and someone asked me that, I'd just reply with ¯\_(ツ)_/¯ I'm not making money from it, so trying to convince some random individual to use it is a waste of my time. Sure, I'll describe the features in the README and possibly include comparisons to other software, but I won't go out of my way to convince a specific rando just because they asked.
      - deleted 1y ago
        [deleted]
    - deleted 1y ago
      [deleted]

mmsc 1y ago

>for your users doing _free_ software testing for you! In comparison to _paid_ software testing, which doesn't change the point at all: if they were paid to find bugs, they wouldn't be paid for useless and unactionable reports. >you’re complaining that listening to your users is hard Sometimes - and I'd wager most of the time - they are, yes, unless your product solely attracts technically competent and advanced users that can attempt to understand/reason about what is causing the issue.