Right. Something that businesses don't appreciate enough is that while an unpopular decision may sound small enough that they shouldn't lose customers over it,

Right. Something that businesses don't appreciate enough is that while an unpopular decision may sound small enough that they shouldn't lose customers over it, not all of them were happy to start with. The timing of when I finally quit Twitter was when they shut down third-party clients, but that was after I was already half checked out because it had been in decline for a few years already (predating the change in ownership.)