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To add: I saw job listings recently posted on bsky and was enjoying how well written they were. The support engineer role description asked that they be able to

To add: I saw job listings recently posted on bsky and was enjoying how well written they were. The support engineer role description asked that they be able to fly to a customers site at short notice. That’s a whole other level of on-call right there.

Aeolun 1y ago
> The support engineer role description asked that they be able to fly to a customers site at short notice. Kinda makes sense if you sell physical hardware?
- mastax 1y ago
  Also some of their customers are airgapped so if they’ll let you touch the machine that’ll make debugging a lot easier.
  - atonse 1y ago
    So this surprised me. If their customers are the kind that have airgapped servers, I’m surprised to see roles that all accept worldwide applicants.
    - p_l 1y ago
      You don't need to be in business of security clearances to require air-gapping.
      - atonse 1y ago
        I wasn’t aware of that. Any particular examples?
        djhn 1y ago
        Everything that can be airgapped probably should be. Healthcare, education, public safety, social services, public administration. Anything that touches massive troves of sensitive data for an entire country or continent.
        p_l 1y ago
        Non trivial amounts of industrial and civil infrastructure, sometimes the air gapping is also because there's no viable connectivity more so than security reasons (or you have to assume flaky network so the system is designed to operate as separated island 99% of time - for unlikely example Chick-Fil-A has such requirements for their k8s clusters running individual restaurants. Sometimes it's also simpler to physically air gap a system than to deal with more complex security.
  - throwaway2037 1y ago
    > some of their customers are airgapped I'm not doubting you, but where did you hear that? Wow, what kind of data center installation is air-gapped in 2025, except for ... maybe military industrial complex (maunuf + military) and spy agencies?
    - pm90 1y ago
      well those are pretty big customers…
    - TZubiri 1y ago
      Maybe not all the datacenter, but why wouldn't you airgap backup and long term cold storage?
    - esseph 1y ago
      They mention it a few times on the podcast
    - sarlalian 1y ago
      Certain production studios (Commercial / Feature Entertainment) may have air-gapped datacenters. I'd expect anyone making an Apple commercial is doing that on air-gapped infrastructure. Defense contractors, Pharma companies, basically anyone who has IP that they want to tightly control access to.
    - tgma 1y ago
      I don't have any details, but on their public website, they highlight LLNL (ELI5: US nuclear weapons research lab founded by Edward Teller) as a customer. I am not 100% certain they require airgapping, but it is totally conceivable that them or similar customers in that vein do. Oxide business probably selects for a biased sample of such customers (the customers that don't have esoteric requirements also have public cloud options AWS/GCP/Azure to choose from).
- schneems 1y ago
  Curious, why did you pose this statement as a question?

Aeolun 1y ago

> The support engineer role description asked that they be able to fly to a customers site at short notice. Kinda makes sense if you sell physical hardware?

mastax 1y ago
Also some of their customers are airgapped so if they’ll let you touch the machine that’ll make debugging a lot easier.
- atonse 1y ago
  So this surprised me. If their customers are the kind that have airgapped servers, I’m surprised to see roles that all accept worldwide applicants.
  - p_l 1y ago
    You don't need to be in business of security clearances to require air-gapping.
    - atonse 1y ago
      I wasn’t aware of that. Any particular examples?
      - djhn 1y ago
        Everything that can be airgapped probably should be. Healthcare, education, public safety, social services, public administration. Anything that touches massive troves of sensitive data for an entire country or continent.
      - p_l 1y ago
        Non trivial amounts of industrial and civil infrastructure, sometimes the air gapping is also because there's no viable connectivity more so than security reasons (or you have to assume flaky network so the system is designed to operate as separated island 99% of time - for unlikely example Chick-Fil-A has such requirements for their k8s clusters running individual restaurants. Sometimes it's also simpler to physically air gap a system than to deal with more complex security.
- throwaway2037 1y ago
  > some of their customers are airgapped I'm not doubting you, but where did you hear that? Wow, what kind of data center installation is air-gapped in 2025, except for ... maybe military industrial complex (maunuf + military) and spy agencies?
  - pm90 1y ago
    well those are pretty big customers…
  - TZubiri 1y ago
    Maybe not all the datacenter, but why wouldn't you airgap backup and long term cold storage?
  - esseph 1y ago
    They mention it a few times on the podcast
  - sarlalian 1y ago
    Certain production studios (Commercial / Feature Entertainment) may have air-gapped datacenters. I'd expect anyone making an Apple commercial is doing that on air-gapped infrastructure. Defense contractors, Pharma companies, basically anyone who has IP that they want to tightly control access to.
  - tgma 1y ago
    I don't have any details, but on their public website, they highlight LLNL (ELI5: US nuclear weapons research lab founded by Edward Teller) as a customer. I am not 100% certain they require airgapping, but it is totally conceivable that them or similar customers in that vein do. Oxide business probably selects for a biased sample of such customers (the customers that don't have esoteric requirements also have public cloud options AWS/GCP/Azure to choose from).
schneems 1y ago
Curious, why did you pose this statement as a question?