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The fundamental problem here is that in any industry where the software is an add on, and not the primary product (like banking), the company isn't punished in
by jedberg 2y ago
The fundamental problem here is that in any industry where the software is an add on, and not the primary product (like banking), the company isn't punished in their pocketbook for being bad at it. So they have no incentive to make it better.
They know you'll come back regardless.
- cranky908canuck 2y agoThis is true but it's 'truer' for some institutions than others. I deal with two banks, and the quality of the websites and services are way different. Fortunately the better one is the one with the majority of my business.
- happytoexplain 2y agoThey're not punished enough. I actually just left my bank over their app and web app.
- g-b-r 2y agoGoogle's stock apps have been steadily growing in size as well