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> I've seen a lot of value from deploying LLMs in things like first-line customer support, where a suggestion that works 60% of the time is plenty valuable Va
by namaria 1y ago
> I've seen a lot of value from deploying LLMs in things like first-line customer support, where a suggestion that works 60% of the time is plenty valuable
Valuable to whom? How so?
At that rate I would end my business with such a company.
If you claim such a terrible level of costumer support is valuable, I question your judgement of value.
- SpicyLemonZest 1y agoValuable to customers, because it allows them to get instant advice that will often solve their problem. I strongly suspect that some companies you do business with have already integrated LLMs into their customer support workflow - it's very common these days.
- namaria 1y agoHard disagree on instant suggestions with 40% miss rate being valuable. I want support not half backed guesses.