Here's my story: I'm retired (sort of) and my son lost his job. He had a house payment and that worried me. I noticed a girl at my local grocery store who seem

Here's my story: I'm retired (sort of) and my son lost his job. He had a house payment and that worried me. I noticed a girl at my local grocery store who seemed to be there every day. After questioning her, that's how I found out about Instacart. So I started with them. I struggled with deliveries as most people do at first but eventually got quite good at it making a decent, even surprising amount of money. But, one day, I was scheduled to deliver groceries to an apartment with an address for the complex but no apartment number and no name on the apartment doors. I contacted support who called the customer who asked if I could wait 15 minutes for them to come home. Having nothing going on that day I said, "Sure." 25 minutes later I called support again. Customer says they're almost there. "I'll wait," I said. Customer doesn't show. Called support. They tell me to return the groceries to the store and that I would be paid anyway. (Note: grocery stores won't accept returns.) Much of the driver support question was covered by text messages which I saved. Interestingly, later, the customer tipped me and apologized for not showing up. I saved all that along with a photo of the apartment complex. The next day, I was deactivated for not abiding by the TOS for not delivering. I emailed them all the text messages including those from the customer and driver support along with screenshots and photos but to no avail.