Apart from the good things: 1 - You should show more screenshots in the home page, e.g. what the 'submit a ticket' page look like? 2 - Don't use hand-writing

Apart from the good things: 1 - You should show more screenshots in the home page, e.g. what the 'submit a ticket' page look like? 2 - Don't use hand-writing style typefaces in the screenshots, that's difficult to read for none-native English speakers (me included). 3 - You might want to check out Freshdesk, I was planning to use it for LIVEditor (http://liveditor.com http://liveditor.com) after checked a handful online support services, but gave up because the performance (pages took near 10 seconds to load). Just my 2 cents.